Service Manager

Redline Equipment; Kentucky; Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

Dental Insurance

401(k) with Company Contribution

Employee Assistance Program

Paid Time Off

Incentive Compensation Program

100% Company Paid Uniforms

Company Provided Cell Phone

Affiliate Rewards Program

Personal Finance Solutions

Employee Development Program

Job summary

Redline Equipment is seeking a Service Manager to lead and develop the service team, driving excellent customer service and strong operational performance.

The ideal candidate has solid mechanical/technical skills, understands financial objectives, and can handle administrative tasks. This role requires a proactive leader who can uphold safety, standards, and dealer expectations across multiple locations.

Qualifications

• High School Diploma / GED required, with a bachelor’s degree or equivalent in experience preferred.
• Five years of service/mechanical experience working with farm, heavy equipment, or diesel engines.
• Successful experience in leading a team is required.
• Proven track record in customer service and communications required.
• Ability to use desktop or laptop computer, including Microsoft Office Suites is required.

Responsibilities

• Supervise Service Department staff to develop and sustain high performance, budget achievements, and morale aligned with our mission and values.
• Align and implement company policies, SOPs, bulletins, and campaigns.
• Schedule service work according to priority and maintain a consistent workflow.
• Advise customers on necessary repairs and preventative maintenance.
• Create and ensure strategies to improve sales and customer satisfaction.
• Ensure that customer issues are resolved promptly according to guidelines.
• Analyze market demand to ensure current and future workflow availability.
• Maintain dealer standards including vehicles, facilities, tooling, and training.
• Evaluate and recondition trade-in equipment promptly.
• Ensure warranty claims are processed according to policy.

Skills

Leadership

Customer Service

Mechanical Skills

Team Management

Communication

Education

High School Diploma / GED

Bachelor’s degree or equivalent experience preferred

Tools

Microsoft Office

Job description

About the Position:

• Service Manager is required to effectively lead and develop the service team to provide excellent customer service.
• The ideal candidate has strong mechanical and technical abilities, understanding of financial objectives and is motivated to complete administrative tasks.

Benefits:

• Medical Insurance
• Vision Insurance
• Dental Insurance
• 401(k) with Company Contribution
• Employee Assistance Program
• Paid Time Off
• Incentive Compensation Program
• 100% Company Paid Uniforms
• Company Provided Cell Phone
• Affiliate Rewards Program
• Personal Finance Solutions
• Employee Development Program

Responsibilities:

• Supervise Service Department staff to develop and sustain a high level of employee performance, budget achievements, and morale that is highly aligned with our mission and core values.
• Align and implement company policies, standard operating procedures, bulletins, and campaigns.
• Schedule service work according to priority and maintain a consistent orderly workflow.
• Advise customers of necessary repair services and preventative maintenance.
• Create and ensure strategies to improve sales and customer satisfaction.
• Ensure that customer issues are resolved promptly according to company guidelines.
• Analyze market demand to ensure present and future workflow availability.
• Maintain dealer standards including but not limited to vehicles, facilities, tooling, and training.
• Promptly evaluate and recondition trade-in equipment.
• Ensure warranty claims are processed according to policy.
• Complete PIP and campaign according to manufacturer guidelines.
• Maintain in good condition all service tools and service vehicles.
• Responsible for the maintaining safe facility, equipment, and operations.
• Ensure service vehicles and drivers are properly maintained, road worthy, safe and in compliance with all regulations and company policies.
• Ensure repairs are completed accurately, to dealer standards and inspects all completed work as appropriate.
• Accountable for time record accuracy within the department including overtime, on call scheduling, and vacation approval.
• Perform other related duties as assigned.

Qualifications and Requirements:

• High School Diploma /GED required, with a bachelor’s degree or equivalent in experience preferred.
• Five years of service/mechanical experience working with farm, heavy equipment, or diesel engines.
• Successful experience in leading a team is required.
• Proven track record in customer service and communications required.
• Ability to use desktop or laptop computer, including Microsoft Office Suites is required.

What is Redline Equipment?

• We are an agriculture equipment dealership with 13 different locations throughout the Midwest region with Case IH being our primary brand of equipment.
• Our Core Values: Heroic Customer Support, Golden Rule, Community, Transparency and Continuous Improvement & Employee Growth