Service Manager

Alta Equipment Group; Berlin, Northern (CT, KY); Hybrid; USD 75,000 - 110,000; Full time

Job summary

Alta Equipment Company seeks a Service Manager to lead the Berlin, CT service location. You will supervise the service department, foster strong customer and employee relations, and drive data-driven decisions to meet sales and profit goals.

The role requires effective communication, solid mechanical aptitude, and the ability to manage teams, coordinate orders, and ensure accurate payroll and invoicing. On-site work and adherence to Alta’s guiding principles are essential.

Qualifications

• 4–6 years of previous management experience preferred.
• Intermediate to strong mechanical aptitude and problem-solving abilities.
• Excellent written and verbal communication skills.

Responsibilities

• Supervise the operation of the service department.
• Foster a positive customer and employee relations atmosphere.
• Review and analyze department data to meet sales and profit goals.
• Process and review work orders, invoicing and customer quotes.
• Monitor employee training progress and payroll accuracy.
• Oversee supplier coordination and equipment procurement.

Skills

Management experience

Mechanical aptitude

Written and verbal communication

Customer relations

People management

Word

Excel

Outlook

Reading/writing English

Reasoning

Mathematics

Tools

MS Word

MS Excel

Outlook

Job description

Alta Equipment Company is seeking a Service Manager to run Our Berlin, CT location. The primary responsibilities of the position consist of, but are not limited to:

• Supervise the operation of the service department
• Foster a positive customer and employee relations atmosphere
• Review & analyze department data meet sales and profit goals
• Process and review work orders, invoicing and customer quotes
• Monitor employee training progress
• Oversee payroll entry and audit for accuracy
• Purchase order acquisition and coordination
• Monitor work in progress
• Responsible for condition of service vehicles and facility
• Incorporates Alta's Guiding Principles into daily activities
• Performs other duties as assigned
• Consistent, regular, and reliable attendance including being ready for work at the designated start time

Desired Skills and Qualifications:

• 4-6 years of previous management experience preferred
• Good mechanical aptitude
• Excellent written and verbal communication skills
• Good customer relations and people skills
• Ability to successfully manage others
• Computer Skills - Microsoft Word, Excel, and Outlook
• Language Skills - Intermediate: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
• Reasoning Ability - High: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Mathematical Skills - Intermediate: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Physical Demands/Work Environment:

• Physical/Sensory Functions: Regularly will talk/hear; Frequently will stand, sit, use hands, reach with hands and arms; Occasionally will walk, climb or balance, stoop, kneel, crouch or crawl. taste/smell
• Lift and/or Move Functions: Frequently will lift up to 10 pounds; Occasionally will lift up to 100 pounds
• Work Environment: Occasionally will work near moving mechanical parts, fumes or airborne particles, outdoor weather conditions, toxic or caustic chemicals, risk of electrical shock, wet or humid conditions (non-weather)