Service Manager — Lead Service Excellence & Growth

Wynn Odom Ford Inc; La Grange (NC); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Competitive compensation

Growth opportunities

Collaborative environment

Employee discounts

Job summary

Wynn Odom Ford Inc in La Grange, NC is seeking an experienced Service Manager to oversee the service department, drive efficiency, and ensure high-quality customer service. You will lead service staff, coordinate schedules, and maintain strong relationships with customers while ensuring Ford standards are met.

The role requires proven automotive service management experience, strong leadership, and excellent communication.

Qualifications

• Proven experience in automotive service management or related field.
• Strong leadership and team management abilities.
• Excellent communication and customer service skills.
• Ability to multitask and manage priorities effectively.
• Familiarity with Ford automotive systems and software is a plus.
• High school diploma or equivalent; additional automotive certifications preferred.

Responsibilities

• Manage daily service department operations to provide exceptional customer experiences.
• Supervise and support service staff, providing training and guidance as needed.
• Coordinate service schedules and workflow to maximize efficiency and productivity.
• Maintain strong relationships with customers by addressing their service needs and concerns promptly.
• Monitor service metrics and implement strategies to improve department performance.
• Collaborate with parts and sales departments to ensure seamless operations.
• Ensure compliance with company policies, safety regulations, and Ford standards.

Skills

Leadership

Customer service

Communication

Multitasking

Ford systems familiarity

Education

High school diploma

Tools

Ford systems

Job description

Wynn Odom Ford Inc in La Grange, NC is seeking an experienced Service Manager to oversee the service department, drive efficiency, and ensure high-quality customer service. You will lead service staff, coordinate schedules, and maintain strong relationships with customers while ensuring Ford standards are met.

The role requires proven automotive service management experience, strong leadership, and excellent communication.