Mon-Fri Service Manager: Lead Growth & Customer Excellence

Wynn Odom Ford; La Grange (NC); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Mon-Fri schedule

Competitive compensation

Career growth opportunities

Employee discounts

Job summary

Wynn Odom Ford Inc in La Grange, NC is seeking a Ford Service Manager to lead daily service operations and drive performance. You'll oversee advisors and technicians, ensuring efficient workflows and top-tier customer satisfaction.

The ideal candidate has Ford service experience, strong leadership, and a track record of improving profitability while maintaining safety and quality. This full-time, on-site role offers a collaborative, family-owned culture and growth opportunities.

Qualifications

• Ford service management experience or deep familiarity with Ford systems is preferred.
• Proven leadership in a high-volume service environment.
• Strong understanding of service metrics, labor rates, and customer retention strategies.
• Excellent interpersonal communication with customers and staff.
• Ford certifications or related business/technical degrees are a plus.

Responsibilities

• Oversee daily service workflows, scheduling, and shop capacity to maximize efficiency.
• Lead and mentor service advisors and technicians to maintain a collaborative team.
• Drive profitability through inventory management, cost controls, and effective labor guides.
• Maintain customer satisfaction and address feedback to sustain high ratings.
• Collaborate with Parts and Sales to ensure smooth vehicle turnaround and service quality.

Skills

Leadership

Customer service

Communication

Team building

Education

High school diploma

Job description

Wynn Odom Ford Inc in La Grange, NC is seeking a Ford Service Manager to lead daily service operations and drive performance. You'll oversee advisors and technicians, ensuring efficient workflows and top-tier customer satisfaction.

The ideal candidate has Ford service experience, strong leadership, and a track record of improving profitability while maintaining safety and quality. This full-time, on-site role offers a collaborative, family-owned culture and growth opportunities.