Automotive Service Manager - Lead Shop Growth & Excellence

Michael Jordan Nissan; Durham (NC); On-site; USD 90,000 - 125,000; Full time

Benefits offered by this job

Health insurance

Dental coverage

Eye care

Life insurance

401(k) plan

Employee pricing

Job summary

Michael Jordan Nissan in Durham, NC seeks an experienced Automotive Service Manager to lead our service department. This full-time role focuses on daily operations, developing strategies to hit monthly targets, and driving revenue growth while ensuring brand standards.

You will supervise technicians, schedule workloads, and ensure warranty compliance and safety. Strong customer focus is essential for retention and satisfaction.

Qualifications

• 2+ years of experience as an automotive service manager (5 years preferred).
• Working knowledge of dealership management software, such as CDK Global.
• Familiarity with or ability to learn OEM standards, repair procedures, and diagnostic tools.
• Preference given to ASE certifications or Nissan training, but not required.

Responsibilities

• Manage day-to-day operations at the service center and develop effective new strategies for hitting monthly targets.
• Provide leadership to technicians and create schedules to optimize shop efficiency.
• Ensure compliance with Nissan warranty policies, dealership safety regulations, and training requirements.
• Meet sales, performance, and customer satisfaction targets; monitor metrics and revenue opportunities.
• Support customer retention by ensuring high service scores and resolving issues with vehicle owners.

Skills

Strategic problem-solving

Leadership

Customer focus

Tools

CDK Global

Diagnostic tools

Job description

Michael Jordan Nissan in Durham, NC seeks an experienced Automotive Service Manager to lead our service department. This full-time role focuses on daily operations, developing strategies to hit monthly targets, and driving revenue growth while ensuring brand standards.

You will supervise technicians, schedule workloads, and ensure warranty compliance and safety. Strong customer focus is essential for retention and satisfaction.