Service Manager – Lead Operations, Growth & Team

C & B Ag; Sibley (IA); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Medical, Dental, Vision, and Accident

Short-Term Disability

Life Insurance

401K with generous match

Paid Time Off and Holidays

Job summary

C & B Operations has an opening for a Service Manager at our John Deere Dealership in Sibley, IA.

The service manager is responsible for managing the Service Department, including maximizing internal and external customer satisfaction, growing profitable service labor sales, exercising disciplined expense control, attracting and retaining outstanding talent, and motivating and engaging employees to be the best in the business.

Qualifications

• 3+ years in a dealership service department with metrics focus.
• Experience using Service ADVISOR or similar software.
• Experience with AG equipment and field service.
• Valid driver's license with clean record.

Responsibilities

• Lead and enforce service department processes to ensure customer satisfaction and profitability.
• Own department budgets, goals, and performance.
• Execute service marketing plans and coordinate events.
• Oversee warranty/process claims and billing accuracy.
• Schedule workloads by technician capacity.
• Train and develop service personnel; ensure certifications.
• Maintain shop safety, tools, inventory, and cleanliness.
• Stay current on Deere products and competitive offerings.

Skills

Service management

Service ADVISOR

Equipment operation

AG machinery knowledge

Driver's license

Tools

Diagnostic tools

Job description

C & B Operations has an opening for a Service Manager at our John Deere Dealership in Sibley, IA.

The service manager is responsible for managing the Service Department, including maximizing internal and external customer satisfaction, growing profitable service labor sales, exercising disciplined expense control, attracting and retaining outstanding talent, and motivating and engaging employees to be the best in the business.