Service Manager: Lead Operations & Customer Excellence

Carolina International Trucks, Inc; Charleston (SC); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Weekly pay

Paid holidays

Comprehensive benefits package

401(k) with company match

Incentive plans

Tool Certification Program

Paid training and ongoing development

Stable employment

Growth opportunities

Job summary

Carolina International Trucks, Inc. in Charleston is seeking a seasoned Service Manager to lead the Charleston service department and elevate efficiency, profitability, and customer satisfaction through strong team leadership and process discipline.

You will drive budgeting, staff development, scheduling, and compliance with industry standards, while building partnerships with local vocational schools and ensuring a safe, organized work environment.

Qualifications

• Minimum of four years of relevant experience or equivalent education and training.
• Proven leadership and operational management skills in a service environment.
• Strong understanding of service department metrics, compliance, and customer service best practices.

Responsibilities

• Set and achieve departmental goals aligned with company objectives.
• Recruit, train, and manage service staff performance.
• Oversee budget planning and cost control measures.
• Ensure compliance with federal, state, and manufacturer documentation.
• Monitor technician productivity and manage scheduling.
• Foster strong customer relationships and handle service inquiries professionally.
• Promote a clean, safe, and organized work environment.
• Collaborate with vocational schools for recruitment and training initiatives.
• Address customer concerns promptly and ensure follow up for service technician.

Skills

Leadership

Operational management

Customer service

Service metrics & compliance

Job description

Carolina International Trucks, Inc. in Charleston is seeking a seasoned Service Manager to lead the Charleston service department and elevate efficiency, profitability, and customer satisfaction through strong team leadership and process discipline.

You will drive budgeting, staff development, scheduling, and compliance with industry standards, while building partnerships with local vocational schools and ensuring a safe, organized work environment.