Service Manager: Lead MSP to AI-Driven MIP

Lanspeed; Camarillo (CA); Hybrid; USD 100,000 - 130,000; Full time

Benefits offered by this job

Company paid medical, dental, vision, and life insurance

Paid time off including vacation, sick days, and sabbatical

Retirement benefits with SIMPLE IRA

Job summary

Lanspeed is seeking a Service Manager in Camarillo, CA, responsible for leading Managed Services and ensuring client satisfaction. This role demands strong leadership, MSP experience, and the ability to drive operational excellence.

Key responsibilities include team management, financial performance oversight, and fostering client relationships while embracing AI-driven service transformations. The hybrid position allows flexibility while requiring proximity to Camarillo for on-site needs.

Qualifications

• Must have managing experience in a service desk or managed services.
• Ability to drive service performance and profitability.
• Qualifications in operationalizing change without chaos.

Responsibilities

• Manage the Service Desk / Managed Services team.
• Drive financial performance and improve operational discipline.
• Own client onboarding and maintain service delivery metrics.

Skills

MSP management experience

Leadership and coaching

Client-facing escalation

Service desk flow

Financial acumen in MSP

Ability to lead change

Practical management

Education

Practical experience with California employment law

Experience with AI/MIP tools

Job description

Lanspeed is seeking a Service Manager in Camarillo, CA, responsible for leading Managed Services and ensuring client satisfaction. This role demands strong leadership, MSP experience, and the ability to drive operational excellence.

Key responsibilities include team management, financial performance oversight, and fostering client relationships while embracing AI-driven service transformations. The hybrid position allows flexibility while requiring proximity to Camarillo for on-site needs.