Service Manager: Lead Maintenance & Team Excellence

North American Transportation Management Institute; Ohio; On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Paid Parental Leave

United Compassion Fund

Employee Discount Program

Career Development & PromotionalOpport

Additional Vacation Buy Up Program (US

Early Wage Access through Payactiv (US

Paid Sick Leave

An inclusive and welcoming culture

Job summary

United Rentals is seeking a Service Manager for a Mobile Storage branch to lead a high-performance maintenance team. You will hire, mentor and motivate Service Technicians, driving efficiency and customer satisfaction by keeping equipment properly maintained and repaired in collaboration with the Branch Manager.

You will oversee R&M, P&L and related costs, set performance targets, and guide continuous improvement of maintenance metrics while ensuring DOT compliance and safety best practices

Qualifications

• High School diploma required; trade-school degree a plus; bachelor's degree preferred.
• Valid driver's license with acceptable driving record.
• Extensive Equipment Fleet Maintenance and leadership experience.
• 5 years' service and maintenance experience and a minimum of 3 years supervisory experience.
• Strong motivational and leadership skills.
• Excellent customer service skills.
• Strong knowledge of maintenance accounting and P&L.
• Basic computer skills (Excel).

Responsibilities

• Motivate, coach and train technicians to exceed time & quality standards and comply with standard repair and maintenance processes.
• Staff location adequately based on skills and workload.
• Responsible for R&M, P&L and associated costs/budget.
• Lead, plan, measure and continuous improvement of all service and maintenance performance metrics.
• Oversee parts department activities, to ensure optimal customer service, technician/shops/OEC productivity and cost control.
• Maintain knowledge of current DOT Requirements.
• Ensure training and focus to avoid preventable accidents and other DOT Citations.
• Evaluate performance and promotability of team members. Identify and provide necessary skills training and regular coaching.
• Promote a culture of safety and discipline through leadership, exemplary personal compliance, accountability and communication.
• Other duties assigned as needed.

Skills

Leadership

Customer service

Maintenance knowledge

P&L awareness

Fleet maintenance

Excel

Education

High School diploma

Trade-school degree

Bachelor's degree preferred

Tools

Excel

Job description

United Rentals is seeking a Service Manager for a Mobile Storage branch to lead a high-performance maintenance team. You will hire, mentor and motivate Service Technicians, driving efficiency and customer satisfaction by keeping equipment properly maintained and repaired in collaboration with the Branch Manager.

You will oversee R&M, P&L and related costs, set performance targets, and guide continuous improvement of maintenance metrics while ensuring DOT compliance and safety best practices