Service Manager: Lead Maintenance & Resident Experience

Paycom - ATS; Pelham (AL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Paid time off and holidays

Employee rent discounts

Ongoing training and career developm

Job summary

Arlington Properties is seeking a hands-on Service Manager to lead the on-site maintenance team across our communities. You’ll oversee HVAC, plumbing, carpentry, painting and appliance repairs, ensuring work is thorough and completed on time while maintaining safety standards.

This role emphasizes leadership, problem solving, and proactive maintenance planning, with responsibilities from budgeting to vendor relations.

Qualifications

• High school diploma or equivalent.
• 3+ years of hands-on maintenance experience (HVAC, electrical, plumbing, carpentry, etc.)
• Prior supervisory or team lead experience preferred
• EPA or CFC certification required
• Valid driver’s license, auto insurance, and clean driving record

Responsibilities

• Lead, train, and inspire the on-site maintenance team.
• Manage all aspects of apartment maintenance—from HVAC and plumbing to carpentry, painting, and appliance repair.
• Ensure service requests are completed within 24 hours (our gold standard!).
• Prepare market-ready apartments within 3–5 days.
• Keep detailed maintenance logs, manage inventory, and maintain equipment.
• Monitor preventative maintenance programs and property inspections.
• Coordinate with the Community Manager on budgeting, project planning, and vendor relations.
• Uphold safety protocols and ensure compliance with Fair Housing standards.
• Provide on-call emergency response (rotating schedule)

Skills

Leadership / Supervisory experience

Communication skills

Organizational skills

Prioritization / Delegation

Education

High school diploma or equivalent

Tools

HVAC

Electrical

Plumbing

Carpentry

Job description

Arlington Properties is seeking a hands-on Service Manager to lead the on-site maintenance team across our communities. You’ll oversee HVAC, plumbing, carpentry, painting and appliance repairs, ensuring work is thorough and completed on time while maintaining safety standards.

This role emphasizes leadership, problem solving, and proactive maintenance planning, with responsibilities from budgeting to vendor relations.