Service Manager: Lead Maintenance & Resident Experience

Arlington Holding Company; Pelham (AL); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) with company match

Paid time off

Employee rent discounts

Ongoing training and career growth

Job summary

Arlington Properties is seeking a hands-on Service Manager to lead the on-site maintenance team at our Pelham community. You will oversee HVAC, electrical, plumbing, carpentry, painting, and appliance repairs, ensuring timely service requests and market-ready apartments.

You’ll coordinate with the Community Manager on budgeting, vendor relations, and safety compliance, while guiding a team to uphold quality and resident satisfaction.

Qualifications

• High school diploma or equivalent.
• 3+ years of hands-on maintenance experience (HVAC, electrical, plumbing, carpentry, etc.)
• Prior supervisory or team lead experience preferred
• EPA or CFC certification required
• Valid driver’s license, auto insurance, and clean driving record
• Comfortable working in all weather conditions and physically capable of lifting up to 100 lbs
• Available to work a flexible schedule, including weekends and on-call shifts

Responsibilities

• Lead, train, and inspire the on-site maintenance team
• Manage all aspects of apartment maintenance—from HVAC and plumbing to carpentry, painting, and appliance repair
• Ensure service requests are completed within 24 hours (our gold standard!)
• Prepare market-ready apartments within 3–5 days
• Keep detailed maintenance logs, manage inventory, and maintain equipment
• Monitor preventative maintenance programs and property inspections
• Coordinate with the Community Manager on budgeting, project planning, and vendor relations
• Uphold safety protocols and ensure compliance with Fair Housing standards
• Provide on-call emergency response (rotating schedule)

Skills

Leadership

Team management

Communication

Organization

Supervisory experience

Delegation

Time management

Customer service

Education

High school diploma

Job description

Arlington Properties is seeking a hands-on Service Manager to lead the on-site maintenance team at our Pelham community. You will oversee HVAC, electrical, plumbing, carpentry, painting, and appliance repairs, ensuring timely service requests and market-ready apartments.

You’ll coordinate with the Community Manager on budgeting, vendor relations, and safety compliance, while guiding a team to uphold quality and resident satisfaction.