Service Manager: Lead Maintenance & Community Impact

Arlington Holding Company; Troy (MI); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Paid time off and holidays

Employee rent discounts

Ongoing training and careerDevelopment

Job summary

Arlington Properties in Troy, MI is seeking a hands-on Service Manager to lead the on-site maintenance team and keep communities running smoothly. You’ll oversee HVAC, plumbing, carpentry, and appliance repairs, ensuring service requests close within 24 hours and apartments are market-ready within 3–5 days.

You’ll also maintain logs, manage inventory, and supervise preventative programs while coordinating with the Community Manager on budgeting and vendor relations. Equal opportunity employer.

Qualifications

• 3+ years of hands-on maintenance experience (HVAC, electrical, plumbing, carpentry, etc.)
• Prior supervisory or team lead experience preferred
• Excellent communication and organizational skills
• Ability to prioritize, delegate, and respond to service needs efficiently
• EPA or CFC certification required
• Valid driver’s license, auto insurance, and clean driving record
• Comfortable working in all weather conditions and physically capable of lifting up to 100 lbs
• Available to work a flexible schedule, including weekends and on-call shifts

Responsibilities

• Lead, train, and inspire the on-site maintenance team
• Manage all aspects of apartment maintenance—from HVAC and plumbing to carpentry, painting, and appliance repair
• Ensure service requests are completed within 24 hours (our gold standard!)
• Prepare market-ready apartments within 3–5 days
• Keep detailed maintenance logs, manage inventory, and maintain equipment
• Monitor preventative maintenance programs and property inspections
• Coordinate with the Community Manager on budgeting, project planning, and vendor relations
• Uphold safety protocols and ensure compliance with Fair Housing standards
• Provide on-call emergency response (rotating schedule)

Job description

Arlington Properties in Troy, MI is seeking a hands-on Service Manager to lead the on-site maintenance team and keep communities running smoothly. You’ll oversee HVAC, plumbing, carpentry, and appliance repairs, ensuring service requests close within 24 hours and apartments are market-ready within 3–5 days.

You’ll also maintain logs, manage inventory, and supervise preventative programs while coordinating with the Community Manager on budgeting and vendor relations. Equal opportunity employer.