Service Writer — Drive Service Ops & Customer Satisfaction

Meade-Tractor; Abingdon (VA); On-site; USD 25,000 - 30,000; Full time

Job summary

Meade Tractor in Abingdon, VA is seeking a Service Writer to manage service operations within the dealership, optimizing processes to maximize ROI and customer satisfaction. The role focuses on growing profitable service labor sales while controlling expenses and engaging department staff.

The position requires 3+ years in service department operations, strong communication skills, and familiarity with John Deere products.

Qualifications

• 3+ years’ experience in Service Department operations preferred.
• Mechanical aptitude and knowledge of farm equipment preferred.
• Ability to use standard desktop load applications such as Microsoft Office and internet-based functions.
• Ability to write and speak effectively to individuals and groups.
• Familiar with John Deere and competitive products.
• Regular attendance and timeliness are essential to this position.
• Ability to work extended hours and weekends as needed.

Responsibilities

• Manages the entire work order cycle process, generation through closing and invoicing for all work orders
• Sells service labor and parts ensuring all techs are highly productive so that budgets and goals are met
• Works with Service Manager to identify and execute continuous process improvements
• Communicates, enforces, and monitors effective Service Department processes to ensure internal and external customer satisfaction
• Schedules and assigns jobs and work areas to employees in the Service Department according to their skills and knowledge
• Reviews work orders for completeness and accuracy prior to billing
• Ensures all service Warranty and Product Improvement Programs are completed, submitted to Centralized Warranty Administrator within the required timeframe to receive maximum credit
• Proactively seek and participate in available company‑sponsored training, in an effort to develop and advance knowledge base and skill set
• Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service
• Communicate effectively with parts and sales personnel to ensure seamless cooperation between departments.
• Ensure that company’s reputation and image in the community is consistent with company Core Values.

Skills

Mechanical aptitude

Communication

Microsoft Office

Education

High School Diploma or equivalent experience

Tools

Microsoft Office

Job description

Meade Tractor in Abingdon, VA is seeking a Service Writer to manage service operations within the dealership, optimizing processes to maximize ROI and customer satisfaction. The role focuses on growing profitable service labor sales while controlling expenses and engaging department staff.

The position requires 3+ years in service department operations, strong communication skills, and familiarity with John Deere products.