Guest Experience Manager - Front of House

The-Goat; New Albany (OH); On-site; USD 52,000 - 76,000; Full time

Job summary

Lifestyle Communities (LC) is seeking a Service Manager to oversee daily front-of-house operations and deliver exceptional guest experiences across multiple locations. You will lead and train service staff, maintain hospitality standards, and collaborate with kitchen and bar teams to ensure smooth service.

The role emphasizes health and safety compliance, inventory management, and participation in budgeting and cost control to support overall operation goals.

Qualifications

• High School Diploma or equivalent required.
• At least 3 years of front-of-house management experience in hospitality.
• Strong customer service and leadership abilities.

Responsibilities

• Oversee daily front-of-house operations to ensure exceptional guest experience.
• Train, supervise, and schedule service staff.
• Maintain high standards of hospitality and guest satisfaction.
• Monitor dining area cleanliness and health/safety compliance.
• Coordinate with kitchen and bar teams to ensure timely food delivery.
• Oversee inventory of service supplies and vendor orders.
• Assist with budgeting, cost control, and sales tracking.
• Support hiring, onboarding, and ongoing development of service team.

Education

High School Diploma or equivalent

Job description

Lifestyle Communities (LC) is seeking a Service Manager to oversee daily front-of-house operations and deliver exceptional guest experiences across multiple locations. You will lead and train service staff, maintain hospitality standards, and collaborate with kitchen and bar teams to ensure smooth service.

The role emphasizes health and safety compliance, inventory management, and participation in budgeting and cost control to support overall operation goals.