Customer Experience Leader — Front End

Sprouts Farmers Market; Greeley (CO); On-site; USD 30,307 - 49,593; Full time

Benefits offered by this job

Competitive pay

Sick-time plan to support you or an affi

Vacation accrual plan

Opportunities for career growth

15% discount for you and one other affin

Flexible schedules

Employee Assistance Program (EAP)

401(k) retirement savings plan with a 

Company-paid life insurance

DailyPay: access to earned wages

Job summary

Sprouts Farmers Market is seeking a Service Manager to lead front-end operations and drive customer satisfaction in a fast-paced store environment. You will recruit, train and develop hourly team members, organize schedules, and oversee store decisions in the absence of the Store Manager.

You’ll champion service excellence, monitor performance, and coordinate with leadership to achieve sales, labor, and shrink targets while maintaining Sprouts values and standards.

Qualifications

• High school diploma or equivalent; a degree in business management, marketing, retailing, communications, advertising or a related field is preferred.
• Demonstrated success leading total building operations with integrity, including profit and loss, safety, staffing, disciplinary actions, training, developing leaders, performance appraisals, meeting deadlines, managing inventory and shrink.
• Professional communication skills, written and verbal, with attention to detail, analytical and solution‑focused decisiveness.
• Proficient in Microsoft Office, bookkeeping/accounting, time‑attendance, and human‑resources software.
• Flexible to work a schedule that changes based on business needs, including nights, weekends and holidays.

Responsibilities

• Shape store culture through leadership aligned to Sprouts values.
• Drive customer satisfaction by ensuring service throughout the store.
• Lead front-end operations and oversee store in absence of Store Manager.
• Organize and manage staffing, scheduling and development of hourly team members.
• Oversee hiring events and build candidate pipeline with Region Talent Advisor.

Skills

Professional communication

Microsoft Office

Bookkeeping/Accounting

Time‑attendance software

HR software

Leadership experience

Flexibility in schedule

Education

High school diploma or equivalent; degree in business management/marketing/retail/communications/advertising preferred

Tools

Microsoft Office

bookkeeping/accounting software

time-attendance software

human-resources software

Job description

Sprouts Farmers Market is seeking a Service Manager to lead front-end operations and drive customer satisfaction in a fast-paced store environment. You will recruit, train and develop hourly team members, organize schedules, and oversee store decisions in the absence of the Store Manager.

You’ll champion service excellence, monitor performance, and coordinate with leadership to achieve sales, labor, and shrink targets while maintaining Sprouts values and standards.