Service Manager - BHTT

North American Truck & Trailer, Inc; Rapid City (SD); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Full Benefits Package

Job summary

Black Hills Truck & Trailer is seeking an experienced Service Manager to run a profitable service department, maximize production, and maintain service records. The role focuses on meeting sales and profit objectives while fostering strong employee relations and loyal customers.

The position requires budgeting, staff leadership, customer liaison, and compliance with safety and regulatory standards to ensure high-quality repairs and efficient operations.

Responsibilities

• Forecast goals and objectives for the department and strive to meet them.
• Prepare and administer an annual operating budget for the service department.
• Hire, train, motivate, counsel, and monitor the performance of all service department staff.
• Direct and schedule the activities of all department employees.
• Provide technical assistance to employees as needed.
• Conduct meetings with department employees to discuss activities and problems of mutual interest.
• Monitor Technicians’ payroll records.
• Establish and maintain good working relationships with customers to encourage repeat and referral business.
• Serve as a liaison with factory representatives.
• Greet all customers promptly and give fair estimates on costs and time required for repairs and maintenance.
• Handle all customer complaints.
• Break down estimates into labor and parts before the job is started so that repair technicians are aware of time allowances.
• Quality-check completed jobs.
• Keep abreast of new equipment and tools available and recommend purchases.
• Ensure that the work areas and customer waiting areas are kept clean.
• Account for all documents; ensure that none are missing.
• Collect accounts receivable for service work.
• Follow up on parts department orders to ensure parts availability.
• Must maintain and keep a safe working environment.
• Participate in all available training programs.

Job description

Black Hills Truck & Trailer is looking for an experienced Service Manager!

~~Summary:
Responsible for running an efficient and profitable service department. S/he will operate the department at maximum production, controlling costs, building a loyal clientele, maintaining good employee relationships, setting and obtaining sales and profit objectives, and maintaining service records.
Essential Duties and Responsibilities: include the following. Other duties may be assigned.

• Forecast goals and objectives for the department and strive to meet them.
• Working with all departments in harmony.
• Prepare and administer an annual operating budget for the service department.
• Attend managers’ meetings as requested.
• Understand, keep abreast of and comply with federal, state and local regulations that affect hazardous waste disposal, OSHA right-to-know, etc.
• Hire, train, motivate, counsel, and monitor the performance of all service department staff.
• Direct and schedule the activities of all department employees.
• Provide technical assistance to employees as needed.
• Conduct meetings with department employees to discuss activities and problems of mutual interest.
• Monitor Technicians’ payroll records.
• Conduct monthly safety meetings.
• Establish and maintain good working relationships with customers to encourage repeat and referral business.
• Establish and maintain good working relationships with vocational and technical schools to enhance personnel recruitment activities.
• Serve as a liaison with factory representatives.
• Greet all customers promptly and give fair estimates on costs and time required for repairs and maintenance.
• Handle all customer complaints.
• Break down estimates into labor and parts before the job is started so that repair technicians are aware of time allowances.
• Quality-check completed jobs.
• Keep abreast of new equipment and tools available and recommend purchases.
• Ensure that the work areas and customer waiting areas are kept clean.
• Account for all documents; ensure that none are missing.
• Control the performance of the department using these tools: Daily Operating Control, efficiency and productivity control, comeback reports, warranty reports, telephone surveys, and monthly forecasts.
• Maintain reporting systems required by general management and the factory.
• Monitor repair order trends, such as number of repair orders completed, number of items per repair order, dollar sales per repair order, dollar sales per service advisor, etc.
• Ensure that customers’ service files are up-to-date and are readily available for reference. (Dealer: Specify here whether your files are computerized or not and the related specifics:).
• Monitor the location and care of the shop tools.
• Collect accounts receivable for service work.
• Follow up on parts department orders to ensure parts availability.
• Must maintain and keep a safe working environment.
• Participate in all available training programs.
• Must have a working knowledge and understanding of the company’s Job Safety Analysis pertaining to this position and positions this individual supervises.
• Must have a working knowledge and understanding of the company’s safety policy.

Supervisory Responsibilities:

• Oversee Service Department.
• Must conduct all 90 Day reviews in a timely manner.
• Must have each employee’s yearly Performance Review completed by his/her actual anniversary date.

Full Benefits Package available!