Service Manager: Lead Field Techs, Inventory & Ops

A1 Garage Door Service; Milwaukee (WI); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, vision

401K

Paid Time Off

Weekly Pay

Internal Promotion opportunities

Company swag

Job summary

A1 Garage Door is seeking a Service Manager to oversee up to 20 field staff, manage inventory and fleet, and drive operational excellence at our Milwaukee area operations. You will lead hiring, coaching, and development programs to build a strong team aligned with our company vision.

In this role you will oversee budgets, purchases, and inventory control while ensuring safety and efficiency in daily field operations. A passion for mentoring and career growth is essential.

Qualifications

• Minimum of 3 years managerial experience supporting and training a team.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Ability to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies.
• Proficient with Microsoft Office Suite or related software; CRM proficiency with ServiceTitan.

Responsibilities

• Provide direct oversight and guidance to up to 20 field employees including service and maintenance technicians.
• Responsible for batch/deposits, tracking Divvy expenses, and purchasing.
• Track budgets and profit and loss statements.
• Actively monitor and manage fleet.
• Order and organize non-inventory items.
• Audit and review inventory counts for accuracy and disposition discrepancies.
• Organize space in the warehouse and maintain a clean, safe work area.
• Provide performance management guidance to line management through weekly 1:1 meetings.
• Responsible for hiring events, recruiting, interviewing, and onboarding/offboarding employees.
• Develop Apprentices into Graduating Technicians and progression to Senior roles.

Skills

Ownership mindset

Coaching for performance

Leadership by example

Time management

Interpersonal skills

Customer service

Organizational skills

Analytical skills

Problem solving

Tools

ServiceTitan

Microsoft Office

Job description

A1 Garage Door is seeking a Service Manager to oversee up to 20 field staff, manage inventory and fleet, and drive operational excellence at our Milwaukee area operations. You will lead hiring, coaching, and development programs to build a strong team aligned with our company vision.

In this role you will oversee budgets, purchases, and inventory control while ensuring safety and efficiency in daily field operations. A passion for mentoring and career growth is essential.