Garage Door Service Manager

Century-Garage-Door-Repair-Service; Bay City (MI); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Fuel Card

Company car

Health insurance

Paid time off

Training & development

Job summary

Century Garage Door Repair Service is seeking a hands-on Service Manager to oversee local operations and work in the field as a lead technician. You’ll supervise daily service activities, ensure top-tier customer satisfaction, and keep technicians performing at their best.

In this leadership role, you will manage scheduling, dispatch, and priorities while upholding safety standards and company policies. A valid driver’s license and strong communication skills are essential.

Qualifications

• Prior supervisory or management experience in a field service environment.
• Excellent communication, leadership, and team-building skills.
• Ability to manage scheduling, dispatch, and multiple service priorities simultaneously.
• Valid driver's license with a clean driving record.
• Customer-focused mindset with strong problem-solving abilities.

Responsibilities

• Perform garage door inspections, repairs, maintenance, and installations.
• Manage daily operations and technician performance.
• Supervise, train, coach, and support technicians.
• Perform garage door repairs, installations, maintenance, and service calls as needed.
• Upsell appropriate repairs, upgrades, accessories, and replacement products
• Earn commission on eligible jobs personally sold and completed
• Maintain accurate inventory records and monitor stock levels
• Handle customer concerns and assist technicians with difficult service calls
• Ensure compliance with company policies, pricing, and safety standards

Skills

Supervisory experience

Leadership

Scheduling & dispatch

Communication

Customer focus

Problem-solving

Job description

Benefits

• Fuel Card
• Company car
• Health insurance
• Paid time off
• Training & development

About the Role

Century Garage Door Repair Service is looking is seeking a hands-on Service Manager to oversee local operations while also working in the field as a lead technician. This is a hands-on leadership role where you'll oversee daily service operations, ensure top-tier customer satisfaction, and keep our technicians performing at their best. If you're passionate about the garage door industry and ready to take the next step in your career, we want to hear from you!

Responsibilities

• Perform garage door inspections, repairs, maintenance, and installations
• Manage daily operations and technician performance
• Supervise, train, coach, and support technicians
• Perform garage door repairs, installations, maintenance, and service calls as needed
• Upsell appropriate repairs, upgrades, accessories, and replacement products
• Earn commission on eligible jobs personally sold and completed
• Maintain accurate inventory records and monitor stock levels
• Handle customer concerns and assist technicians with difficult service calls
• Ensure compliance with company policies, pricing, and safety standards

Requirements

• Prior supervisory or management experience in a field service environment
• Excellent communication, leadership, and team-building skills
• Ability to manage scheduling, dispatch, and multiple service priorities simultaneously
• Valid driver's license with a clean driving record
• Customer-focused mindset with strong problem-solving abilities

About Us

Century Garage Door Repair Service has been a trusted name in the East Michigan area, delivering reliable and professional garage door solutions to residential and commercial customers alike. Our customers keep coming back because of our commitment to quality workmanship and honest service. We take pride in building a team culture where skilled professionals are valued, supported, and given the tools they need to succeed.