Service Manager: Lead Field Techs & Drive Growth

Flow Control Group; Longwood (FL); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) matching

Paid time off

Parental leave

Wellness resources

Employee referral programs

Job summary

Flow Control Group, a leading provider of flow control and process equipment across North America, is seeking a Service Manager who will oversee daily service operations, manage field technicians, and ensure responsive, high-quality customer support. This working manager role combines hands-on service work with strategic leadership.

You will supervise scheduling, quotes, parts coordination, troubleshooting, training, reporting, and service utilization with a strong emphasis on safety and

Qualifications

• The Service Manager oversees service operations excellence and daily activities.
• Leads field service technicians and performs service work as needed.
• Manages scheduling, quoting, parts coordination, troubleshooting, training, reporting, and service utilization.

Responsibilities

• Oversee daily service operations and technician performance.
• Support customer communication and long-term customer retention.
• Lead safety-focused and efficient service delivery.
• Coordinate scheduling, quotes, parts, and troubleshooting.
• Provide training and performance reporting for the team.

Skills

Leadership

Customer support

Scheduling

Troubleshooting

Training

Reporting

Safety

Team development

Field service management

Communication

Job description

Flow Control Group, a leading provider of flow control and process equipment across North America, is seeking a Service Manager who will oversee daily service operations, manage field technicians, and ensure responsive, high-quality customer support. This working manager role combines hands-on service work with strategic leadership.

You will supervise scheduling, quotes, parts coordination, troubleshooting, training, reporting, and service utilization with a strong emphasis on safety and