Service Manager: Lead Field Tech Teams & Customer Excellence

Crane NXT, Co.; Columbus (OH); On-site; USD 90,000 - 115,000; Full time

Benefits offered by this job

Flexible work environments

Defined career growth plans

Medical, dental, & vision insurance

401K with company contribution

Life insurance and disability benefits

Community involvement and volunteering

Opportunities to travel and work at我们的

Job summary

CPI seeks a Service Manager to lead service operations for Cummins Allison and CPI products in a defined territory. You will recruit, develop, and oversee service technicians, champion a customer-centric approach, and partner with support and sales to deliver timely service and drive growth.

You will monitor and improve metrics, ensure safety and quality standards, and push process improvements. This role requires travel within the territory and a commitment to innovation in service delivery.

Qualifications

• Bachelor's degree in a related field.
• 3–5 years of experience in service management or supervisory roles, preferably in field operations.
• Proven experience in service management with a track record of achieving and exceeding performance targets.
• Strong leadership and interpersonal skills with the ability to mentor a team of service technicians.
• Excellent problem-solving abilities and the capacity to resolve service escalations.
• Strong analytical and data-driven decision-making capabilities.
• Exceptional communication skills, both written and verbal.
• Proficiency in Microsoft Office products.
• Knowledge of SAP, Salesforce Field Service Lightning, and Qlik.
• Ability to travel within the assigned territory.

Responsibilities

• Foster a customer-centric approach to ensure exceptional satisfaction for Cummins Allison and CPI customers.
• Collaborate with support and sales teams to deliver timely, effective service and drive growth of products and services.
• Monitor daily activities and improve key performance metrics like Response Time, Technician Utilization, Customer Satisfaction, and SLA attainment.

Skills

Leadership

Interpersonal skills

Problem-solving

Analytical abilities

Data-driven decisions

Exceptional communication

Travel willingness

Education

Bachelor's degree in a related field

Tools

Microsoft Office

SAP

Salesforce Field Service Lightning

Qlik

Job description

CPI seeks a Service Manager to lead service operations for Cummins Allison and CPI products in a defined territory. You will recruit, develop, and oversee service technicians, champion a customer-centric approach, and partner with support and sales to deliver timely service and drive growth.

You will monitor and improve metrics, ensure safety and quality standards, and push process improvements. This role requires travel within the territory and a commitment to innovation in service delivery.