Service Manager: Lead Field Service Team & Ops Excellence

Fischer Technology Inc; Windsor (CT); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Medical insurance

401(k) plan

Paid time off

Job summary

Fischer Technology in Windsor, CT is seeking a Service Manager to lead ten Field Service Engineers and a Service Administrator. This role coordinates maintenance visits, ensures high-quality service delivery, and drives operational efficiency in North America.

You will develop maintenance strategies, monitor performance, ensure safety and regulatory compliance, and act as the main contact for customer inquiries.

Qualifications

• Proven experience in a service management role.
• Leadership experience managing field service teams.
• Strong technical understanding of relevant equipment/industry.
• Experience with SAP or related ERP systems.

Responsibilities

• Lead and manage a team of ten Field Service Engineers and a Service Administrator.
• Schedule maintenance visits and service requests to meet deadlines.
• Develop and implement maintenance strategies to ensure reliability.
• Maintain accurate service records and collaborate with logistics and procurement.
• Ensure safety, quality, and regulatory compliance; manage budgets.

Skills

Leadership

Field service management

SAP

MS Office

Communication

Organizational planning

Safety standards

Multitasking

Problem solving

Education

Bachelore2s degree in Engineering

Technical certifications

Tools

SAP

MS Office

Job description

Fischer Technology in Windsor, CT is seeking a Service Manager to lead ten Field Service Engineers and a Service Administrator. This role coordinates maintenance visits, ensures high-quality service delivery, and drives operational efficiency in North America.

You will develop maintenance strategies, monitor performance, ensure safety and regulatory compliance, and act as the main contact for customer inquiries.