Service Manager - St. Louis, MO

Craneworks, Inc.; St. Louis (MO); On-site; USD 70,000 - 95,000; Full time

Job summary

CraneWorks in St. Louis, MO seeks a Service Manager to lead all shop and field service operations, delivering strong customer service and branch performance.

You will partner with Operations, Parts, Sales, and HR to develop employees, maximize technician productivity, and ensure safety and quality across the service organization. The role requires leadership across scheduling, budgeting, and KPI monitoring, with emphasis on safety compliance, continuous improvement, and cost controls.

Qualifications

• Five+ years of leadership experience in heavy equipment, crane, construction equipment, truck, diesel, or industrial service.
• Strong knowledge of hydraulic, electrical, diesel, and mechanical systems.
• Demonstrated leadership, coaching, and performance management experience.
• Excellent customer service, communication, and organizational skills.

Responsibilities

• Lead, coach, develop, and evaluate service personnel.
• Manage daily shop and field service operations, scheduling, and workflow.
• Monitor technician productivity, efficiency, utilization, and labor recovery.
• Ensure repair orders, estimates, billing, and warranty documentation are accurate and timely.
• Maintain compliance with OSHA, DOT, EPA, ANSI, OEM, and Company safety requirements.
• Conduct safety meetings, incident reviews, and corrective actions as necessary.
• Partner with HR regarding recruiting, onboarding, performance management, and employee relations.
• Develop customer relationships and resolve escalated service concerns.
• Monitor departmental budget, revenue, gross profit, and cost controls.
• Utilize ERP systems, Microsoft 365, and reporting dashboards to monitor KPIs.
• Drive continuous improvement initiatives and operational excellence.

Skills

Leadership experience

Customer service

Communication

Organizational skills

Safety compliance

Team coaching

Problem solving

Education

Associate's or Bachelor's degree in Business/Engineering/Diesel Technology

Tools

Karmak ERP

Microsoft Office

Job description

Location: St. Louis, MO

Job Id:726

# of Openings:1

Job Title: Service Manager

Reports to: General Manager

Location: St. Louis, MO

Department: Service

FLSA Status: Exempt

About Us: CraneWorks is an award-winning global provider of lifting solutions. Our commitment to customer service is unparalleled and we consistently strive to earn our customers’ loyalty and trust. Our fundamental values are safety, quality, integrity, reliability, and teamwork and our commitment to these values help steer our business operations. We are proud to be an Equal Employment Opportunity employer.

Job Summary: The Service Manager provides leadership for all shop and field service operations. This position is responsible for employee leadership, customer satisfaction, operational performance, financial results, safety compliance, quality, and continuous improvement. The Service Manager partners with Operations, Parts, Sales, and Human Resources to develop employees, maximize technician productivity, deliver exceptional customer service, and achieve branch performance objectives.

Key Responsibilities:

• Lead, coach, develop, and evaluate service personnel.
• Manage daily shop and field service operations, scheduling, and workflow.
• Monitor technician productivity, efficiency, utilization, and labor recovery.
• Ensure repair orders, estimates, billing, and warranty documentation are accurate and timely.
• Maintain compliance with OSHA, DOT, EPA, ANSI, OEM, and Company safety requirements.
• Conduct safety meetings, incident reviews, and corrective actions as necessary.
• Partner with HR regarding recruiting, onboarding, performance management, and employee relations.
• Develop customer relationships and resolve escalated service concerns.
• Monitor departmental budget, revenue, gross profit, and cost controls.
• Utilize ERP systems, Microsoft 365, and reporting dashboards to monitor KPIs.
• Drive continuous improvement initiatives and operational excellence.
• Perform other duties as assigned.

Preferred Qualifications:

• Five or more years of leadership experience in heavy equipment, crane, construction equipment, truck, diesel, or industrial service.
• Associate's or Bachelor's degree in Business, Engineering, Diesel Technology, or related field is preferred.
• Experience using Karmak, or other enterprise resource planning (ERP), service management, or dealership management systems is strongly preferred.
• Strong knowledge of hydraulic, electrical, diesel, and mechanical systems.
• Demonstrated leadership, coaching, and performance management experience.
• Excellent customer service, communication, and organizational skills.
• Proficiency with Microsoft Office and business management software.li>
• Valid driver's license.
• OEM certifications or crane industry experience.
• Lean or Continuous Improvement experience.

Core Competencies:

Physical & Environmental Requirements:

To perform the essential functions of this position, an employee must be able to:

• Regularly sit, stand, walk, bend, reach, and climb throughout office, shop, and yard environments.
• Occasionally lift up to 25 pounds independently and up to 50 pounds with assistance.
• Operate computers, mobile devices, and office equipment.
• Read technical documents, repair orders, and financial reports.
• Communicate effectively in office and industrial environments.
• Combination of office, shop, yard, and customer locations.
• Exposure to moving mechanical equipment, noise, vibration, dust, fuels, oils, and varying weather.
• Required use of Company-issued and OSHA-required PPE when entering operational areas.
• Occasional travel between branches and customer sites.
• effectively in office and industrial environments.

Disclaimer:

This job description describes the general nature and level of work performed. It is not intended to be an exhaustive list of duties. CraneWorks reserves the right to modify responsibilities at any time. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.

Equal Opportunity Employer:

CraneWorks is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, protected veteran status, or any other status protected by applicable law. CraneWorks is committed to providing a workplace free from discrimination, harassment, and retaliation.