Service Manager - Lead Auto Team, Drive Service Excellence

LaFontaine Automotive Group; Plymouth (MI); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Competitive Compensation

Employee Referral Program

Employee Discounts on Sales andService

Benefits Package (Medical, Dental, Vis

Voluntary Benefits (Flexing Spending)

401(k) and Employer Match

Holiday Savings Program with Employer

Paid Time Off

Holiday Pay

Job summary

LaFontaine Automotive Group is seeking an Automotive Service Manager in Michigan to lead the service department, ensure top-notch customer service, and drive department profitability. The role requires strong leadership, communication, and the ability to manage multiple tasks in a dynamic automotive environment.

The position offers comprehensive benefits and opportunities for growth within a family-oriented organization that values community involvement and employee development.

Qualifications

• Ability to read and comprehend instructions and information.
• Professional personal appearance.
• Excellent communication skills.
• Ability to meet company's production and quality standards.

Responsibilities

• Analyze process regularly to assure efficient and high-quality work.
• Increase service technician productivity levels.
• Provide excellent customer service for all customers whether external and internal.
• If technicians are having trouble completing service work in a timely fashion, provide assistance as required to complete the job.
• Manage the service department so that it provides appropriate levels of profit.
• Create and maintain a process to effectively manage warranty, customers paid, and internal repair orders.
• Maintain a follow-up system that encourages follow through with assigned projects.
• Create monthly and annual goals for the service department in cooperation with the general manager.

Skills

Customer satisfaction

Leadership

Communication

Team management

Job description

LaFontaine Automotive Group is seeking an Automotive Service Manager in Michigan to lead the service department, ensure top-notch customer service, and drive department profitability. The role requires strong leadership, communication, and the ability to manage multiple tasks in a dynamic automotive environment.

The position offers comprehensive benefits and opportunities for growth within a family-oriented organization that values community involvement and employee development.