Service Manager: Lead Auto Service Team & Cust. Relations

Bridgestone Americas, Inc.; Owensboro (KY); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Medical, Dental and Vision

Paid vacation and holidays

ASE certifications

401(k) match

On-demand pay

Job summary

Bridgestone Americas, Inc. in Owensboro, KY is seeking a Service Manager to lead the auto service team and serve as the liaison between technicians and customers.

You will select, coach, lead, train and supervise vehicle technicians while assisting with parts procurement and equipment. The role emphasizes customer satisfaction, team leadership, and operational excellence within a retail auto service environment.

Qualifications

• High School Diploma or equivalent.
• 4 years of auto service technical experience.
• 1 year of service manager or service writer experience.
• Problem solving – customer complaints.
• Capacity to lead and coach others.
• Teammate and customer/communication skills.
• Ability to recruit and select technicians successfully according to store requirements.
• Willingness to continue education and remain current in automotive repair issues.
• Must have valid automotive driver’s license at all times in order to test drive customer’s vehicles.

Responsibilities

• Assign and schedule work duties to auto service staff according to individual skill level.
• Serve all automotive service needs of customers.
• Oversee the hiring and training of an effective auto service team.
• Ensure high teammate retention.
• Maintain compliance with quality standards.
• Ensure exceptional customer satisfaction and retention by effectively managing all aspects of customer interactions, including proactive communication, issue resolution, and follow-up.
• Serve as the primary point of contact for customer inquiries, feedback, and concerns, utilizing strong interpersonal skills and automotive expertise to foster long-term relationships and loyalty.
• Develop understanding of business operations in the automotive service environment from proficient management of paperwork and customer interactions to financial transactions and adherence to company policies and standards.
• Drive sales through proactive customer interactions, thorough vehicle inspections, and facilitation of communication between the back and front of the shop.
• Provide valuable insights to the front of the shop to facilitate product and service sales, optimizing revenue generation.

Skills

Customer service

Leadership

Communication

Team coaching

Recruiting technicians

Problem solving

Education

High School Diploma or equivalent

2 year degree or equivalent

Job description

Bridgestone Americas, Inc. in Owensboro, KY is seeking a Service Manager to lead the auto service team and serve as the liaison between technicians and customers.

You will select, coach, lead, train and supervise vehicle technicians while assisting with parts procurement and equipment. The role emphasizes customer satisfaction, team leadership, and operational excellence within a retail auto service environment.