Service Manager: Lead Auto Service & Customer Experience

AutoNation; Hardeeville (SC); On-site; USD 75,000 - 115,000; Full time

Benefits offered by this job

Competitive compensation

401(k) matching

Health insurance

Dental insurance

Vision insurance

Maternity benefits

Vehicle purchase/discount programs

YouDecide discounts

DRVPNK cancer charity initiative

Diversity and inclusion

Job summary

AutoNation is seeking a Service Manager to lead the dealership’s service department, ensuring top customer satisfaction and efficient operations. You will drive production, control costs, maintain relationships with customers and staff, and work closely with the fixed operations team to meet performance goals.

The role demands strong leadership, strategic thinking, and hands-on supervision, with a focus on safety, process discipline, and effective budget management.

Qualifications

• High School diploma or equivalent.
• Three to Five years of experience in an auto repair facility.
• Two plus years of supervisory experience.
• Excellent verbal and written communication and interpersonal skills.
• Proficient knowledge of dealership computer systems.
• Must have a valid driver’s license.
• Ability to drive manual transmission vehicles.
• Demonstrated customer service skills.
• Industry knowledge of overall operations (preferred).

Responsibilities

• Assist service and sales personnel in all phases of their job descriptions.
• Document employee behavior that may result in punitive actions such as termination.
• Report to management any circumstances that compromise the integrity of the dealership.
• Work with the parts department to ensure proper stocking of high-use parts.
• Collect accounts receivable for service work.
• Obtain competitive bids on tools, equipment, sublet repairs, supplies, etc.
• Ensure that service department employees follow safety policies and report accidents.
• Ensure publications and bulletins are up-to-date and maintained.
• Quality check completed jobs.
• Maintain shop equipment in proper working condition.
• Address customer complaints promptly and professionally.
• Meet monthly with fixed operations director and GM to review performance.
• Communicate with customers before issues arise and handle escalated issues.
• Maintain accurate records and warranty parts retention per policy.
• Ensure CSI remains above manufacturer/dealership averages.
• Direct and schedule activates of all department staff.
• Hire, train, motivate, counsel and monitor staff performance.
• Develop annual service budget in line with forecasts.
• Establish relationships with vocational/technical schools for recruitment.

Skills

Leadership experience

Strategic thinking

Execution skills

People development

Communication skills

Customer service

Education

High School diploma or equivalent

Job description

AutoNation is seeking a Service Manager to lead the dealership’s service department, ensuring top customer satisfaction and efficient operations. You will drive production, control costs, maintain relationships with customers and staff, and work closely with the fixed operations team to meet performance goals.

The role demands strong leadership, strategic thinking, and hands-on supervision, with a focus on safety, process discipline, and effective budget management.