Service Manager: Lead a High-Volume Auto Shop

Cycles Worldwide, LLC; Golden (CO); Hybrid; USD 75,000 - 105,000; Full time

Benefits offered by this job

401k

Medical, dental, and vision insurance

Paid vacation time

Paid sick leave

Paid holidays

Opportunities for advancement

Job summary

Cycles Worldwide, LLC in Golden, CO is seeking a take-charge Service Manager to lead a busy Service department. Candidates must have 5+ years of vehicle service operations experience with proven leadership and the ability to run a shop with a high level of quality output and customer satisfaction.

The role focuses on CSI, technician production, drive efficiency, employee retention, and continuous improvement to meet annual goals. A dynamic, customer-focused leader will thrive in this environment.

Qualifications

• 5+ years of experience as a Service Manager in a high-volume shop.
• Strong leadership and decision-making abilities.
• Proven ability to manage service operations to achieve quality output and customer satisfaction.

Responsibilities

• Ensure smooth and profitable operation of service department.
• Manage service advisors and technicians to meet key metrics.
• Oversee dispatching of work and monitor technician productivity.
• Drive continuous improvement to meet annual service goals and cost controls.
• Handle customer complaints and maintain high customer satisfaction.

Skills

Leadership

Service operations

Customer satisfaction

People management

Decision-making

Job description

Cycles Worldwide, LLC in Golden, CO is seeking a take-charge Service Manager to lead a busy Service department. Candidates must have 5+ years of vehicle service operations experience with proven leadership and the ability to run a shop with a high level of quality output and customer satisfaction.

The role focuses on CSI, technician production, drive efficiency, employee retention, and continuous improvement to meet annual goals. A dynamic, customer-focused leader will thrive in this environment.