Automotive Service Writer: Customer-Focused & Growth-Minded

Dave Wright Auto; Hiawatha (IA); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health, dental, vision, and life insu​

Paid holidays, paid vacation, paid s​i

401k profit sharing

Significant training program

Company Christmas Party

Company Golf Outing

Monthly national holiday celebrations

Community involvement opportunities

Job summary

Dave Wright Auto in Iowa is seeking an Automotive Service Writer to be the friendly link between customers and our service team. You will greet guests, schedule repairs, complete all repair paperwork, and ensure smooth intake of vehicle information.

You will keep customers updated on repair status, explain needed services in clear terms, relay details to technicians, and follow up across departments to resolve issues.

Qualifications

• Comfortable using a tablet device.
• Dependable with a strong work ethic.
• Excellent listening and communication skills.
• Growth minded and customer-focused.
• Organizational skills and attention to detail.
• Ability to meet and exceed performance goals.
• Valid driver's license.

Responsibilities

• Be the interface between the customer and the technician for vehicle repairs.
• Greet customers.
• Schedule appointments.
• Complete all necessary paperwork in regards to automotive repairs.
• Keep the customer updated on the status of repairs and explain any service needed on their vehicle.
• Relay all pertinent information to the technician for completion of the work.
• Follow up with guests, management, and other departments to solve problems.

Skills

Tablet skills

Dependable

People oriented

Growth mindset

Organized

Communication skills

Problem solving

Performance driven

Driver's license

Job description

Dave Wright Auto in Iowa is seeking an Automotive Service Writer to be the friendly link between customers and our service team. You will greet guests, schedule repairs, complete all repair paperwork, and ensure smooth intake of vehicle information.

You will keep customers updated on repair status, explain needed services in clear terms, relay details to technicians, and follow up across departments to resolve issues.