Service Manager: Lead a High-Performance Auto Team

Sonic Automotive, Inc.; Houston, Northern (TX, KY); Hybrid; USD 60,000 - 150,000; Full time

Benefits offered by this job

Full-time schedule

Sundays off

Saturday availability

401(k) with company matching

Paid Time Off accrual

Closed Thanksgiving day and Christmas

Employee discounts on cars

Career advancement

Job summary

Momentum Volkswagen in Houston, part of the Sonic Automotive family, is seeking an experienced Service Manager to lead the service department and drive exceptional customer satisfaction. You will oversee daily operations, mentor staff, and manage KPIs to maximize profitability.

The ideal candidate has 3+ years in automotive service management, strong leadership, and proficiency with dealership management software, along with a valid driver’s license and clean MVR.

Qualifications

• 3+ years of experience as a Service Manager in an automotive dealership setting.
• Proficiency with dealership management software and other computer applications.
• Strong customer service, communication, and interpersonal skills.
• Demonstrated ability to lead, manage, and motivate a team effectively.
• Exceptional organizational and problem-solving abilities.

Responsibilities

• Lead and manage the service team, including service advisors and technicians, to maintain high levels of performance and customer service.
• Develop and implement service department processes to optimize efficiency and workflow.
• Ensure accurate and timely completion of service documentation, including repair orders and warranty claims.
• Monitor and analyze department KPIs to drive improvement and maximize profitability.
• Provide training, development, and mentorship to service team members.
• Maintain compliance with all dealership policies, procedures, and industry regulations.
• Oversee the scheduling of work, staff shifts, and labor management to control costs.
• Address customer concerns promptly and strive to exceed expectations for service quality and satisfaction.
• Collaborate with other dealership departments to promote a cohesive work environment.
• Forecast department goals, manage budgets, and align operations with overall dealership objectives.

Skills

Customer service

Leadership

Team management

Communication

Interpersonal skills

Organizational skills

Problem solving

Education

High school diploma or equivalent

Tools

Dealership management software

Computer applications

Job description

Momentum Volkswagen in Houston, part of the Sonic Automotive family, is seeking an experienced Service Manager to lead the service department and drive exceptional customer satisfaction. You will oversee daily operations, mentor staff, and manage KPIs to maximize profitability.

The ideal candidate has 3+ years in automotive service management, strong leadership, and proficiency with dealership management software, along with a valid driver’s license and clean MVR.