Service Manager — Lead Auto Service Team with Growth & OTE

Sonic-Automotive; Houston (TX); On-site; USD 100,000 - 150,000; Full time

Benefits offered by this job

401k plan with company match

Paid Time Off accrual

Employee discounts on purchasing andLe

Leasing cars

Job summary

Momentum Volkswagen is seeking an experienced Service Manager to oversee the daily operations of the service department and lead a team of service advisors and technicians. The role focuses on delivering exceptional customer satisfaction while achieving performance goals.

You will develop processes, monitor KPIs, manage budgets, and ensure compliance with dealership policies to maximize profitability and efficiency.

Qualifications

• 3+ years of experience as a Service Manager in an automotive dealership setting.
• Comprehensive understanding of automotive service repair and maintenance processes.
• Proficiency with dealership management software and other computer applications.
• Strong customer service, communication, and interpersonal skills.
• Demonstrated ability to lead, manage, and motivate a team effectively.
• Exceptional organizational and problem-solving abilities.
• Valid driver’s license with a clean driving record.
• Ability to pass pre-employment background checks, MVR, and drug testing.

Responsibilities

• Lead and manage the service team, including service advisors and technicians, to maintain high levels of performance and customer service.
• Develop and implement service department processes to optimize efficiency and workflow.
• Ensure accurate and timely completion of service documentation, including repair orders and warranty claims.
• Monitor and analyze department KPIs to drive improvement and maximize profitability.
• Provide training, development, and mentorship to service team members.
• Maintain compliance with all dealership policies, procedures, and industry regulations.
• Oversee the scheduling of work, staff shifts, and labor management to control costs.
• Address customer concerns promptly and strive to exceed expectations for service quality and satisfaction.

Education

High school diploma or equivalent

Job description

Momentum Volkswagen is seeking an experienced Service Manager to oversee the daily operations of the service department and lead a team of service advisors and technicians. The role focuses on delivering exceptional customer satisfaction while achieving performance goals.

You will develop processes, monitor KPIs, manage budgets, and ensure compliance with dealership policies to maximize profitability and efficiency.