Service Manager - Momentum Volkswagen

Sonic Automotive, Inc.; Houston, Northern (TX, KY); Hybrid; USD 60,000 - 150,000; Full time

Benefits offered by this job

Full-time schedule

Sundays off

Saturday availability

401(k) with company matching

Paid Time Off accrual

Closed Thanksgiving day and Christmas

Employee discounts on cars

Career advancement

Job summary

Momentum Volkswagen in Houston, part of the Sonic Automotive family, is seeking an experienced Service Manager to lead the service department and drive exceptional customer satisfaction. You will oversee daily operations, mentor staff, and manage KPIs to maximize profitability.

The ideal candidate has 3+ years in automotive service management, strong leadership, and proficiency with dealership management software, along with a valid driver’s license and clean MVR.

Qualifications

• 3+ years of experience as a Service Manager in an automotive dealership setting.
• Proficiency with dealership management software and other computer applications.
• Strong customer service, communication, and interpersonal skills.
• Demonstrated ability to lead, manage, and motivate a team effectively.
• Exceptional organizational and problem-solving abilities.

Responsibilities

• Lead and manage the service team, including service advisors and technicians, to maintain high levels of performance and customer service.
• Develop and implement service department processes to optimize efficiency and workflow.
• Ensure accurate and timely completion of service documentation, including repair orders and warranty claims.
• Monitor and analyze department KPIs to drive improvement and maximize profitability.
• Provide training, development, and mentorship to service team members.
• Maintain compliance with all dealership policies, procedures, and industry regulations.
• Oversee the scheduling of work, staff shifts, and labor management to control costs.
• Address customer concerns promptly and strive to exceed expectations for service quality and satisfaction.
• Collaborate with other dealership departments to promote a cohesive work environment.
• Forecast department goals, manage budgets, and align operations with overall dealership objectives.

Skills

Customer service

Leadership

Team management

Communication

Interpersonal skills

Organizational skills

Problem solving

Education

High school diploma or equivalent

Tools

Dealership management software

Computer applications

Job description

Service Manager - Momentum Volkswagen in Houston, TX at Sonic Automotive

Location: 2405 Richmond Avenue
Houston, TX 77098

Job Type: Management

Experience: Mid-Senior Level

About

Momentum Volkswagen’s service team isn’t just any team - we’re part of Volkswagen’s elite as a Wolfsburg Crest Club Gold-Level dealership, recognized for delivering top-tier service and customer care. Proudly honored with a Reputation 800 award for customer satisfaction, our technicians and advisors have also led the entire 4C area in labor hours sold for the past year and a half. As part of the Sonic Automotive family, we provide the training, resources, and career growth opportunities you need to succeed with a world-class brand.

Sonic Automotive is a multi-billion dollar Fortune 500 company and one of the largest automotive dealer groups in the country with 100+ dealerships nationwide across 25 brands.

• On-Target Earnings (OTE): $60,000 - $150,000 + / year
  • If meeting and exceeding service department quotas and goals

Job Description

Summary:

We are seeking an experienced Service Manager for Momentum Volkswagen. The ideal candidate will oversee daily operations of the service department, ensuring exceptional customer satisfaction and leading the team to achieve performance goals.

Duties and Responsibilities:

• Lead and manage the service team, including service advisors and technicians, to maintain high levels of performance and customer service.
• Develop and implement service department processes to optimize efficiency and workflow.
• Ensure accurate and timely completion of service documentation, including repair orders and warranty claims.
• Monitor and analyze department KPIs to drive improvement and maximize profitability.
• Provide training, development, and mentorship to service team members.
• Maintain compliance with all dealership policies, procedures, and industry regulations.
• Oversee the scheduling of work, staff shifts, and labor management to control costs.
• Address customer concerns promptly and strive to exceed expectations for service quality and satisfaction.
• Collaborate with other dealership departments to promote a cohesive work environment.
• Forecast department goals, manage budgets, and align operations with overall dealership objectives.
• 3+years of experience as a Service Manager in an automotive dealership setting.
• Comprehensive understanding of automotive service repair and maintenance processes.
• Proficiency with dealership management software and other computer applications.
• Strong customer service, communication, and interpersonal skills.
• Demonstrated ability to lead, manage, and motivate a team effectively.
• Exceptional organizational and problem-solving abilities.
• High school diploma or equivalent.
• Valid driver’s license with a clean driving record.
• Ability to pass pre-employment background checks, MVR, and drug testing.

Preferred Qualifications:

• Experience with the Volkswagen brand and familiarity with OEM standards.
• Additional training or certifications related to automotive service management.
• On-Target Earnings (OTE): $60,000 - $150,000 + / year
  • If meeting and exceeding service department quotas and goals

Schedule:

• FULL TIME
• Sundays off
• Saturday Availability Required
• 401k plan with company match
• Paid Time Off accrual
• Closed for Thanksgiving day and Christmas day
• Employee discounts on purchasing and leasing cars
• Opportunities for career advancement within a Fortune 500 company

All your information will be kept confidential according to EEOC guidelines