Service Manager: Lead a Growing Auto Service Team

Ed Martin Buick GMC; Carmel (IN); On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k)

Paid time off

Job summary

Ed Martin Buick GMC in Carmel, IN seeks a skilled Service Manager to lead our growing service department and guide a team of advisors, technicians, and support staff.

You will drive CSI improvements, optimize scheduling and workflow, coach staff, and manage department profitability while collaborating with Parts, Sales and Fixed Ops leadership. This role offers competitive compensation and benefits within Indiana's respected automotive group.

Qualifications

• Proven success in automotive service management (minimum 3 years preferred).
• Strong leadership and communication skills.
• Ability to multitask in a fast-paced, high-volume environment.
• Proficient with dealership DMS (Reynolds experience preferred).

Responsibilities

• Lead and manage all service department operations, including advisors, technicians, and support staff
• Maintain and improve CSI scores through exceptional customer service practices
• Oversee daily scheduling, workflow management, and shop efficiency
• Coach, train, and develop service team members
• Ensure service processes, warranty procedures, and safety standards are followed
• Monitor department financial performance, including gross profit, expenses, and efficiency metrics
• Collaborate closely with Parts & Sales leadership as well as Group Fixed Ops leadership
• Help maintain a positive and professional work environment that supports team success

Skills

Leadership

Communication

Multitasking

Reynolds DMS

Customer focus

Growth mindset

Tools

Reynolds DMS

Job description

Ed Martin Buick GMC in Carmel, IN seeks a skilled Service Manager to lead our growing service department and guide a team of advisors, technicians, and support staff.

You will drive CSI improvements, optimize scheduling and workflow, coach staff, and manage department profitability while collaborating with Parts, Sales and Fixed Ops leadership. This role offers competitive compensation and benefits within Indiana's respected automotive group.