Manufacturing Service Manager (Field Service exp. req. $140K)

#twiceasnice Recruiting; Springfield (MA); On-site; USD 115,000 - 140,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life insurance

Disability insurance

401(k) with Match

Paid Holidays

PTO

Job summary

#twiceasnice Recruiting is seeking a Service Manager for a Greater Hartford, CT–onsite role overseeing a North American Field Service Engineering team. The role requires 4+ years in industrial manufacturing service management and a strong technical background with a focus on customer support and operational excellence.

The position reports to leadership, drives installations, maintenance, and service delivery improvements, and collaborates with engineering, operations, and supply chain to grow

Qualifications

• 4+ years of service management experience within an industrial or technical manufacturing environment.

Responsibilities

• Lead, mentor, and develop a team of Field Service Engineers located throughout North America.
• Oversee scheduling and execution of installations, preventive maintenance, repairs, and customer service activities.
• Develop and implement service processes, procedures, and continuous improvement initiatives.
• Monitor team performance, provide coaching, and conduct performance evaluations.
• Ensure compliance with company policies, quality standards, and safety requirements.
• Serve as an escalation point for complex customer service issues.
• Track service metrics, maintain accurate documentation, and prepare operational reports.
• Collaborate with engineering, operations, and supply chain teams to improve service delivery.
• Identify opportunities to increase efficiency, customer satisfaction, and service revenue.
• Manage departmental budgets, staffing, and resource allocation.

Skills

Leadership

Customer communication

Problem solving

Team development

Job description

Service Manager (Technical manufacturing exp. req.)

Location: Greater Hartford, CT Area – Onsite

Salary: $115,000 - $140,000 + Performance Bonus + Benefits

Benefits: Medical, Dental, Vision, Life, Disability, 401(k) with Match, Paid Holidays, PTO

Job Type: Full-Time

Typical Hours: Monday-Friday, 8:00 AM – 5:00 PM (Flexible)

Travel: Less than 10% (Domestic)

Start Date: ASAP

Sponsorship is not available

Our client, a well-established manufacturer of highly engineered industrial products, is seeking a Service Manager to lead its North American service organization. This leadership role oversees a team of Field Service Engineers responsible for installing, maintaining, troubleshooting, and repairing complex capital equipment for customers across a variety of industries. The ideal candidate is an experienced service leader with a strong technical manufacturing background and a passion for developing people, improving processes, and delivering exceptional customer support. You'll partner cross-functionally with engineering, operations, sales, and customer support to drive operational excellence while helping scale a growing service organization.

• Lead, mentor, and develop a team of Field Service Engineers located throughout North America
• Oversee scheduling and execution of installations, preventive maintenance, repairs, and customer service activities
• Develop and implement service processes, procedures, and continuous improvement initiatives
• Monitor team performance, provide coaching, and conduct performance evaluations
• Ensure compliance with company policies, quality standards, and safety requirements
• Serve as an escalation point for complex customer service issues
• Track service metrics, maintain accurate documentation, and prepare operational reports.
• Collaborate with engineering, operations, and supply chain teams to improve service delivery
• Identify opportunities to increase efficiency, customer satisfaction, and service revenue
• Manage departmental budgets, staffing, and resource allocation

Service Manager Qualifications

• 4+ years of service management experience within an industrial or technical manufacturing environment required
• Experience supporting complex electromechanical equipment or industrial capital equipment required
• Proven experience leading remote field service teams required
• Strong customer-facing communication and problem-solving skills required
• Must be willing to work onsite in the Greater Hartford, CT area