Service Manager - Jeff Wyler Superior Honda

JEFF WYLER SPRING GROVE 3 INC; Cincinnati (OH); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Competitive compensation

Supportive upper management

Advancement opportunities

Job summary

Jeff Wyler Superior Honda in Cincinnati is seeking an Experienced Service Manager to lead our new state-of-the-art service department during a major transition. The role emphasizes profitable operations, staffing efficiency, customer satisfaction, and collaboration with upper management to drive growth and service excellence across the dealership.

You will oversee 20+ bay service operations with a focus on quality repairs, productivity, and superior customer care, while maintaining service

Qualifications

• Experience managing automotive service departments.
• Ability to hire, train, and motivate staff.
• Proven budgeting and cost control skills.
• Strong focus on customer satisfaction and service quality.

Responsibilities

• Forecast goals and objectives for the department and strive to meet them.
• Hires, trains, motivates, counsels, and monitors the performance of all service department staff.
• Prepares and administers an annual operating budget for the service department.
• Maintains reporting systems required by general management and the factory.
• Directs and schedules the activities of all department employees.
• Develop and implement a marketing plan which promotes new and repeat business.
• Establishes and maintains good working relationships with customers to encourage repeat and referral business.
• Ensures proper care, storage, and inventory of special tools.

Skills

Service management leadership

Staff development

Budgeting & cost control

Customer satisfaction

Communication

Job description

Job Details: Job Location: 63-Superior Honda - Cincinnati, OH 45232, Our Jeff Wyler Superior Honda will be moving to an ALL-NEW Jeff Wyler Honda near Norwood!!!

New Facility!! New Opportunity!!

We are looking for an Experienced Service Manager!

Our brand-new state-of-the-art dealership will have 20+ bay service and part departments and will be located at the heart of Norwood Area.

We are looking for a strong Service Manager / Service Coach to lead the entire transition and to make us the best service department in the country!

Are you someone who is not being rewarded for your exceptional results?

Are you someone who has a genuine passion for customers?

We reward top performance and there are many opportunities for advancement within the company!!

Our organization has a belief system that the leader of the service department is an integral position for the entire dealership, and offers full support, training, and strong, proven systems that bring success to the store in both finance and customer satisfaction.

We offer:

• Compensation that is extremely favorable to top performers.
• A supportive and experienced upper management team focused on fixed operations
• Strong technicians and advisors throughout the organization
• A collaborative environment based on creativity, and out of the box thinking

Automotive Service Manager – Summary

Runs an efficient and profitable service department through productive staffing, customer retention, cost controls, achievement of objectives, and maintenance of all service records. Ensures that the daily inventory of technicians’ time is consistently sold to service customers.

INDSJMU

Qualifications: Automotive Service Manager - Essential Duties

• Forecasts goals and objectives for the department and strives to meet them.
• Hires, trains, motivates, counsels, and monitors the performance of all service department staff.
• Prepares and administers an annual operating budget for the service department.
• Maintains reporting systems required by general management and the factory.
• Attends manager’s meetings.
• Monitors and controls the performance of the department using appropriate reports, tracking systems, and surveys.
• Strives for harmony and teamwork within the department and with all other departments.
• Develop and implement a marketing plan which promotes new and repeat business.
• Understands, keeps abreast of, and complies with federal, state, and local regulations that affect service operations, such as hazardous waste disposal, OSHA Right-to-Know, etc.
• Understands and ensures compliance with manufacturer warranty and policy procedures.
• Accounts for all documents ensure that none are missing, and all are processed correctly.
• Holds weekly department meetings.
• Directs and schedules the activities of all department employees.
• Facilitates and/or conducts technical training and sends employees to appropriate training schools as needed.
• Monitors technicians' daily productivity reports and corresponding payroll records.
• Monitors and follows up on parts orders with the parts manager to ensure availability.
• Initials all repair orders before submitting them to the warranty department, monitoring sales and hours relative to expectations.
• Establishes and maintains good working relationships with customers to encourage repeat and referral business.
• Inform repair technicians of time allowances on each repair order.
• Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality.
• Keeps abreast of new equipment and tools available and recommends purchases.
• Ensures that the work areas and customer waiting areas are kept clean.
• Establishes and maintains good working relationships with vocational and technical schools to enhance personnel recruitment activities.
• Serves as liaison with factory representatives.
• Ensure proper care, storage, and inventory of special tools.
• Ensures that customers' service files are up-to-date and readily available for reference.
• Ensure that all customers are greeted promptly and given fair estimates on costs and time required for repairs and maintenance.
• Prepares pricing guides and maintenance menus for frequent labor operations.
• Handles customer complaints immediately and according to the dealership's guidelines.
• Establishes and maintains 24-hour follow-up with all customers to confirm satisfaction with the service experience.
• Maintains a safe work environment.
• Maintains a professional appearance.
• Other tasks as assigned.