Service Manager

Lou Sobh Automotive; Newnan (GA); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Savings Plan

Paid Time Off

Paid Holidays

Paid Training

Work-Life Balance

Career Growth

Job summary

Lou Sobh Kia of Newnan is seeking an experienced Service Manager to lead the service department, oversee technicians and service advisors, and ensure superior customer satisfaction. The role includes staff hiring, training, and maintaining efficient processes to boost productivity and profitability.

The ideal candidate has dealership experience, strong automotive knowledge, and proven leadership in service operations. This on-site position offers comprehensive benefits and growth opportunities.

Qualifications

• Leadership and people management skills
• Strong automotive knowledge
• Excellent communication and problem-solving abilities
• Proven ability to train and develop staff
• Experience with WIP reporting and warranty processes
• Dealership experience preferred

Responsibilities

• Ensure customers receive prompt, courteous, and effective service
• Serve as a liaison between technicians and customers
• Take ownership of customers’ experience and improve impressions
• Manage and hire technicians and service advisors
• Interview and hire new staff
• Train, mentor, and develop Service Advisors to ensure performance
• Distribute work between technicians and prioritize services
• Maintain an efficient, profitable service department
• Monitor shop productivity, labor sales, and profitability
• Review WIP reports and warranty submissions
• Provide concierge support for owner inquiries to ensure satisfaction
• Build relationships with customers and present weekly service reports
• Collaborate with Parts and Sales for operational success

Job description

Responsibilities

• Ensure customers receive prompt, courteous, and effective service


• Serve as a liaison between technicians and customers


• Take ownership of customers’ experience by carrying out additional assignments, enabling the dealership to leave a positive impression with the customer


• Manage and hire technicians and service advisors


• Interview and make new hires


• Train, mentor, and develop Service Advisors to ensure exceptional customer service and departmental performance


• Distribute work between technicians


• Prioritize required services


• Maintain an efficient, well-run, and profitable service department


• Monitor and manage shop productivity, efficiency, labor sales, and departmental profitability


• Review and maintain accurate Work In Process (WIP) reports


• Oversee and ensure timely and accurate warranty claim submissions


• Ensure customers have a positive dealership experience


• Maintain manufacturer Customer Satisfaction Index (CSI) scores at or above established monthly goals


• Analyze CSI results and implement processes to improve customer satisfaction and retention


• Provide concierge support for all owner inquiries, whether via phone or in person, to ensure the customer does not get mishandled


• Spend quality time building relationships with customers


• Prepare and present weekly service department reports using Microsoft Excel and Microsoft Word


• Work closely with Parts and Sales departments to ensure operational success and customer satisfaction

Requirements

• Previous automotive Service Manager experience required


• Strong technical automotive knowledge


• Demonstrated ability to lead, motivate, and manage service department personnel


• Proven ability to train and develop Service Advisors and technicians


• Knowledge and experience with Work In Process (WIP) reporting


• Experience with warranty administration and warranty claim submissions


• Understanding of CSI programs and customer retention strategies


• Organized, detail-oriented, and customer-focused personality


• Excellent communication and problem-solving skills


• Proficiency in Microsoft Excel and Microsoft Word for reporting and departmental analysis


• Dealership experience required


• Experience with Dealertrack and Xtime is a plus

What We Offer

• Medical, Dental, and Vision Insurance


• Life Insurance


• 401(k) Retirement Savings Plan


• Paid Time Off


• Paid Company Holidays


• Paid Training


• Work-Life Balance


• Ongoing Professional Development


• Employee Discounts


• Family-Friendly and Inclusive Team Culture


• Career Growth and Internal Promotions


• Custom and Competitive Wage Plan