Field Service Leader: Technician Coach & Scheduler

PT Holdings LLC; Birmingham (AL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Sign-On Bonuses for Experienced Technn

Company Vehicle

Uniforms

Meters & Test Equipment

Industry Certification

401k & Profit Sharing

Paid Holidays & Vacation

Medical & Dental Benefits

Short-Term Disability

Long-Term Disability Insurance (公司支付)

Life Insurance (company paid)

Town Shares Program

Job summary

Whaley Foodservice, LLC is seeking a Field Service Leader to schedule and oversee service technicians across branches, with substantial field time.

The role may perform technician duties as needed, coordinating daily/on-call schedules, and providing technical support to field staff to resolve issues quickly. Excellent organization and communication required.

The position requires travel and on-call availability, with emphasis on customer satisfaction and team performance.

Qualifications

• High School diploma or equivalent is required or demonstrated experience.
• Ability to handle multiple tasks simultaneously including multiple incoming phone calls.
• Driving record acceptable under auto liability insurance guidelines.
• 3-5 years previous experience as a Service Technician within the industry or 1-3 years previous industry experience combined with 2-3 years of direct customer service experience.

Responsibilities

• Prioritize new unscheduled service calls for branch's service technicians to best meet customer's needs.
• Provide direct supervision of all branch service technicians.
• Set up daily and on-call schedule for all service technicians at branch location.
• Respond directly to customers and factories regarding service-related issues.
• Provide technical support to branch service technicians in the field to resolve problems quickly.
• Contact customers as directed for leads, service issues, and collection issues.
• Conduct/oversee weekly tech meetings as required by Area Manager.
• In Area Managers absence, assume responsibility for daily branch operations.
• Be available to on-call service technicians (nights, holidays, and weekends) for technical support as required.
• Performs other duties as required.

Skills

Communication

Customer service

Organization

Multi-tasking

On-call availability

Education

High School diploma or equivalent

Job description

Whaley Foodservice, LLC is seeking a Field Service Leader to schedule and oversee service technicians across branches, with substantial field time.

The role may perform technician duties as needed, coordinating daily/on-call schedules, and providing technical support to field staff to resolve issues quickly. Excellent organization and communication required.

The position requires travel and on-call availability, with emphasis on customer satisfaction and team performance.