Service Manager I

Morgan Properties; Reisterstown (MD); On-site; USD 76,000 - 83,000; Full time

Benefits offered by this job

Up to 100% Rent Discount

Property Staff Shared Renewal Commis-s

Morgan Essentials: $300 quarterly

On-Call Appreciation: $15/day

Medical, Dental, and Vision Benefits

401(k) Retirement Plan with Company M

Generous Paid Time Off

Job summary

Morgan Properties is hiring a Service Manager in the United States (Maryland). The role leads maintenance teams to ensure facilities meet company standards and laws, with a strong focus on on-call readiness and resident service.

Responsibilities include hiring and training staff, coordinating preventative maintenance, and maintaining inventories, while providing expert troubleshooting across HVAC, electrical, plumbing, and related trades. Competitive benefits follow the company’s broad portfolio.

Qualifications

• One-year certificate or 5+ years related experience, or equivalent education and experience.
• HVAC/EPA/CFC certification preferred.
• Active driver's license and personal vehicle required.

Responsibilities

• Interview, hire and train new team members.
• Develop and lead a team of Maintenance Technicians through diagnosing problems and providing a resolution.
• Mentor and guide maintenance technicians to increase knowledge and skills.
• Provide expert knowledge and troubleshooting in HVAC, electrical, plumbing, pool maintenance, carpentry, drywalling, exterior structure, and appliance repair.
• Establish and manage a 24-hour on-call schedule and respond to on-site emergencies.
• Collaborate with office staff to service residents with maintenance issues.
• Manage and organize maintenance materials inventory.
• Establish preventive maintenance, make-ready and work order schedules.
• Inspect community buildings and vacant units.
• Plan, assign, and direct the maintenance team.

Skills

Maintenance management

Team leadership

On-call coordination

Troubleshooting HVAC

Education

One-year certificate

5+ years of related experience

Equivalent education and experience

Job description

Advance your maintenance career with Morgan Properties- Where Growth and Opportunity Await!

Now hiring Service Managers!

We are seeking a Service Manager with a "Whatever It Takes" approach to join our team! In this full-time role, you will be responsible for ensuring that the physical aspects of this community meet both company standards and applicable laws.

Why Join Morgan Properties?

Ready to take the next step in your career? Join Morgan Properties and become part of a team that invests in your growth, values your contributions, and provides real opportunities to advance. Enjoy competitive benefits, professional development, and the support of one of the nation's largest multifamily companies while making a meaningful impact in the communities you serve.

As a Service Manager, You Will Be Expected To

• Interview, hire and train new team members.
• Develop and lead a team of Maintenance Technicians through diagnosing problems and providing a resolution.
• Mentor and guide maintenance technicians to increase their overall knowledge base and skill set.
• Provide expert knowledge and troubleshooting in areas such as HVAC, electrical, plumbing, pool maintenance, carpentry, dry walling, exterior structure, and appliance repair.
• Be accountable for establishing and preparing a 24 hour on-call schedule for your team, and you must personally always be available in the event of snow and ice or other on-site emergencies;
• Partner with office team members to provide exceptional service and follow-up to our residents on any maintenance issues that may arise.
• Manage and organize inventory of all maintenance materials.
• Establish a preventive maintenance schedule, make-ready schedule and general work order schedule for team.
• Regularly inspect community buildings, including vacant units.
• Planning, assigning, and directing the maintenance team.

Compensation & Incentives

• Base Pay: $76,000 - $83,000 / per year
• Up to 100% Rent Discount
• Property Staff Shared Renewal Commissions
• Morgan Essentials: $300 quarterly
• On-Call Appreciation: $15/day for holding the on-call phone
• Medical, Dental, and Vision Benefits
• 401(k) Retirement Plan with Company Match
• Generous Paid Time Off, including 10 holidays per year and sick leave

Hours & Schedule

• Monday - Friday: 8:00am - 5:00pm
• Paid rotating on-call participation required
• Must be available and prepared for emergency events
• *Schedule subject to change based on business needs

What We'll Expect From You

• Active and valid driver's license and personal vehicle.
• HVAC/EPA/CFC Certification preferred.
• One-year certificate, 5+ years of related experience, or equivalent education and experience.

#AC2005

If you are hired at Morgan Properties, your overall compensation package will also be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range.

Get To Know Us

Established in 1985, Morgan Properties is a national real estate investment and management company headquartered in Conshohocken, Pennsylvania, with a corporate office in Rochester, New York. Morgan Properties and its affiliates pursue a diversified investment strategy focusing on multifamily equity investments, commercial mortgage-backed securities, preferred equity, and whole loans. Morgan Properties and its affiliates own and manage a multifamily portfolio comprising over 110,000 units across more than 400 communities in 22 states - the company is consistently one of the largest owners of multifamily in the country. Additionally, the company has made investments in commercial mortgage-backed securities backed by over $40 billion in multifamily loans. With over 2,500 employees, Morgan Properties prides itself on its quick decision-making capabilities, strong capital relationships, and proven operational expertise. For more information, please visit www.morganproperties.com.