Service Manager - High-Impact Field Operations Leader

Callharrisnow; Chester (Delaware County); On-site; USD 70,000 - 80,000; Full time

Job summary

Harris Plumbing, Heating, Air, & Electrical in South Jersey is seeking a highly motivated Service Manager to oversee field service operations for HVAC, plumbing, and electrical services. You will lead a team of technicians, coordinate scheduling, ensure safety, and drive job profitability while delivering top-tier customer service.

This on-site role requires 2+ years of supervisory experience, strong leadership and communication skills, proficiency with service-management software (e.g.,

Qualifications

• 2+ years of supervisory or managerial experience REQUIRED.
• Strong technical understanding of the relevant trade.
• Excellent leadership, communication, and problem-solving skills.
• Proficient in-service management software and scheduling tools.
• Ability to manage multiple priorities and work in a fast-paced environment.
• Valid driver's license and clean driving record.

Responsibilities

• Lead, coach, and manage a team of field service technicians.
• Schedule service calls, installations, and maintenance jobs efficiently and fairly.
• Monitor job progress, ensuring quality work, safety compliance, and customer satisfaction.
• Maintain strong relationships with clients, addressing service concerns promptly and professionally.
• Implement service policies, procedures, and quality control standards.
• Manage parts inventory, equipment tracking, and fleet maintenance.
• Analyze service metrics and prepare reports for senior management.
• Assist in hiring, onboarding, and performance evaluations of technicians.
• Coordinate with sales and project teams to ensure smooth transitions and communication.
• Ensure compliance with all relevant industry codes, safety regulations, and company policies.

Tools

ServiceTitan

Job description

Harris Plumbing, Heating, Air, & Electrical in South Jersey is seeking a highly motivated Service Manager to oversee field service operations for HVAC, plumbing, and electrical services. You will lead a team of technicians, coordinate scheduling, ensure safety, and drive job profitability while delivering top-tier customer service.

This on-site role requires 2+ years of supervisory experience, strong leadership and communication skills, proficiency with service-management software (e.g.,