Field Service Manager - HVAC, Plumbing & Electrical

Harris Plumbing, Heating, Air, & Electrical

West Chester (Chester County)

On-site

USD 70,000 - 80,000

Full time

2 days ago

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Job summary

Harris Plumbing, Heating, Air, & Electrical in West Chester, PA is seeking a Service Manager to lead field service operations for HVAC, plumbing, and electrical services. The role bridges office and field, focusing on team leadership, client satisfaction, and job profitability.

This full-time onsite position offers a salary range of $70,000–$80,000 with a bonus structure that can push earnings well over $150k.

Qualifications

2+ years of supervisory or managerial experience REQUIRED.
Strong technical understanding of the relevant trade.
Excellent leadership, communication, and problem-solving skills.
Proficient in-service management software and scheduling tools.
Ability to manage multiple priorities and work in a fast-paced environment.
Valid driver’s license and clean driving record.

Responsibilities

Lead, coach, and manage a team of field service technicians.
Schedule service calls, installations, and maintenance jobs efficiently and fairly.
Monitor job progress, ensuring quality work, safety compliance, and customer satisfaction.
Maintain strong relationships with clients, addressing service concerns promptly and professionally.
Implement service policies, procedures, and quality control standards.
Manage parts inventory, equipment tracking, and fleet maintenance.
Analyze service metrics and prepare reports for senior management.
Assist in hiring, onboarding, and performance evaluations of technicians.
Coordinate with sales and project teams to ensure smooth transitions and communication.
Ensure compliance with all relevant industry codes, safety regulations, and company policies.