HVAC & Plumbing Service & Operations Manager

Haddad Plumbing

Newark (NJ)

On-site

USD 90,000 - 130,000

Full time

8 days ago

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Job summary

Haddad Plumbing is seeking a Service Manager to run day-to-day sales, budget, operations, and the customer service experience for the technician team. The role focuses on achieving profitability, resolving issues, and maintaining service quality across New Jersey and surrounding areas.

The ideal candidate will have extensive HVAC/Plumbing industry experience, strong leadership, and solid communication skills.

Qualifications

Bachelor's degree or high school diploma with 10+ years of experience.
5+ years of experience in the HVAC/Plumbing industry.
3+ years of management experience.
Proficiency in Microsoft Office.
Strong verbal and written communication skills.
Valid driver's license with a clean driving record (must provide current abstract).

Responsibilities

Achieve service department sales and profitability goals.
Respond to operational, employee, and customer issues promptly and efficiently.
Review and process all invoices accurately and timely.
Develop and manage service inventory policies, levels, and pricing to meet company goals.
Lead and coach team members for peak performance and continuous improvement.
Coordinate training for technician and employee development.
Adjust manpower allocation daily based on customer demand and the approved schedule.
Address customer complaints and satisfaction issues promptly.
Visit job sites to gather information for proposal preparation.
Perform other duties as assigned by upper management.