Service Manager, Heavy Equipment & Warranty

Berry Tractor; Topeka (KS); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

Dental Insurance

Boot and Safety Glasses Reimbursement

Paid Vacation and Flex Time

401K Matching

Profit Sharing and Bonus Program

Short and Long-term Disability

Company Paid Life Insurance

Critical Care and Accident Insurance

Employee Assistance Program

Paid Training

Advancement Opportunities

Family friendly company

Job summary

Berry Tractor & Equipment is seeking a Service Manager to lead the service department for heavy equipment, including construction gear and Bobcat-related products. The role emphasizes staff leadership, customer relations, and process improvements to drive efficient, profitable service operations.

The ideal candidate has management and field/technician experience, a strong customer focus, and the ability to mentor staff while staying compliant with OHSA and EPA guidelines.

Qualifications

• 3-5 years management experience preferred.
• Prior experience as a field or service technician preferred.
• A team orientation with a strong sense of commitment to the customer and service team.
• Personable, problem solver, a leader, ethical, intelligent and able to function calmly in stressful situations.
• Ability to develop and maintain relationships with customers, suppliers, other department personnel, peers and management.

Responsibilities

• Handle the daily operation of the Service Department.
• Maintain an adequate and appropriate staff of qualified, trained, and customer-facing service technicians.
• Conduct regular (not less than monthly) meetings to compare performance with standards and goals; conduct annual performance reviews.
• Implement competitive compensation and incentive programs for all service job functions.
• Provide quality service in a timely manner for both customer and company equipment that results in an efficient, profitable, and organized department.
• Determine repair methodologies and job flows to improve the effectiveness, the efficiency, and customer happiness.
• Establish and maintain customer contacts to ensure a good working relationship with customers and promote customer service work.
• Responsible for all warranty service to insure fair and equitable treatment of the customer and the company. Optimize warranty reimbursement from vendors.
• Develop and schedule sales and expense budgets in cooperation with the Shop Foreperson and Branch Manager.
• Capital expenditures will be forecast in order to maintain the various departments and assist in their improvement.
• Develop/maintain all service efficiency and management reports and reporting methods.
• Responsible for the condition of the shop including keeping the shop equipment (including vehicles) in good repair and maintaining proper housekeeping.
• Align with all governmental rules and regulations (OHSA, EPA).

Skills

Management experience

Field/service technician experience

Customer service

Leadership

Job description

Berry Tractor & Equipment is seeking a Service Manager to lead the service department for heavy equipment, including construction gear and Bobcat-related products. The role emphasizes staff leadership, customer relations, and process improvements to drive efficient, profitable service operations.

The ideal candidate has management and field/technician experience, a strong customer focus, and the ability to mentor staff while staying compliant with OHSA and EPA guidelines.