Service Manager

Berry Tractor and Equipment Co.; Topeka, Northern (KS, KY); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health Insurance

Boots & Safety Glasses

Christmas Savings

Paid Vacation

401K Matching

Profit Sharing

Disability Insurance

Life Insurance

Critical Care Insurance

Employee Assistance Program

Paid Training

Advancement Opportunities

Family Friendly

Job summary

Berry Tractor & Equipment Co. seeks a Service Manager to lead the service department in Topeka, KS, overseeing day-to-day operations and ensuring top-tier support for construction and earth-moving equipment.

You will manage staff, set performance goals, coordinate warranty work with vendors, and partner with the Shop Foreperson and Branch Manager to plan budgets and improvements.

Qualifications

• 3-5 years management experience preferred.
• Prior experience as a field or service technician preferred.
• A team orientation with a strong sense of commitment to the customer and service team.
• Personable, problem solver, a leader, ethical, intelligent and able to function calmly in stressful situations.

Responsibilities

• Handle the daily operation of the Service Department.
• Maintain an adequate and appropriate staff of qualified, trained, and customer-facing service technicians.
• Conduct monthly performance reviews.
• Implement competitive compensation and incentive programs for all service job functions.
• Provide quality service in a timely manner for both customer and company equipment that results in an efficient, profitable, and organized department.
• Determine repair methodologies and job flows to improve the effectiveness, the efficiency, and customer happiness.
• Establish and maintain customer contacts to ensure a good working relationship with customers and promote customer service work.
• Responsible for all warranty service to insure fair and equitable treatment of the customer and the company. Optimize warranty reimbursement from vendors.
• Develop and schedule sales and expense budgets in cooperation with the Shop Foreperson and Branch Manager.
• Capital expenditures will be forecast in order to maintain the various departments and assist in their improvement.
• Develop/maintain all service efficiency and management reports and reporting methods.
• Responsible for the condition of the shop including keeping the shop equipment (including vehicles) in good repair and maintaining proper housekeeping.
• Align with all governmental rules and regulations (OHSA, EPA).

Skills

Management experience

Leadership

Customer service

Communication

Problem solving

Job description

Berry Tractor & Equipment - is a full service heavy equipment dealership. Our equipment includes: Komatsu®, and BOMAG, to name a few. Berry Tractor maintains a large rental fleet and provides repair and maintenance services on-site or in our well-equipped shop.

Berry Tractor & Equipment is looking for a Service Manager. If you have previous experience working on construction/ag equipment, have management experience, and are looking to expand your knowledge and career with Bobcat equipment,

Responsibilities

Handle the daily operation of the Service Department.

Maintain an adequate and appropriate staff of qualified, trained, and customer-facing service technicians.

Conduct regular (not less than monthly) meetings to compare performance with standards and goals; conduct annual performance reviews.

Implement competitive compensation and incentive programs for all service job functions.

Provide quality service in a timely manner for both customer and company equipment that results in an efficient, profitable, and organized department.

Determine repair methodologies and job flows to improve the effectiveness, the efficiency, and customer happiness.

Establish and maintain customer contacts to ensure a good working relationship with customers and promote customer service work.

Responsible for all warranty service to insure fair and equitable treatment of the customer and the company. Optimize warranty reimbursement from vendors.

Develop and schedule sales and expense budgets in cooperation with the Shop Foreperson and Branch Manager.

Capital expenditures will be forecast in order to maintain the various departments and assist in their improvement.

Develop/maintain all service efficiency and management reports and reporting methods.

Responsible for the condition of the shop including keeping the shop equipment (including vehicles) in good repair and maintaining proper housekeeping.

Align with all governmental rules and regulations (OHSA, EPA).

Qualifications

3-5 years management experience preferred.

Prior experience as a field or service technician preferred.

A team orientation with a strong sense of commitment to the customer and service team.

Personable, problem solver, a leader, ethical, intelligent and able to function calmly in stressful situations.

Ability to develop and maintain relationships with customers, suppliers, other department personnel, peers and management.

Health, Vision, and Dental Insurance

Boot and Safety Glasses Reimbursement

Christmas Savings Program

Paid Vacation and Flex Time

Matching 401K Plan

Profit Sharing and Bonus Program

Short and Long-term Disability

Company Paid Life Insurance

Critical Care and Accident Insurance

Employee Assistance Program

Paid Training

Many opportunities for advancement (We prefer to promote from within)

Family friendly company

Physical Requirements

Occasionally lift, carry, push or pull 50-100 pounds

Physically able to operate a variety of automated office machines including a computer, printer, facsimile machine, copy machine, calculator, telephone, etc. on a repetitive basis.

Regularly required to stand, walk, reach with hands and arms, grasp or pull and lift objects. Occasionally required to sit, climb and balance, kneel, stoop, crouch, crawl, and lift.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.