Service Manager - Heavy Equipment & Team Leader

Yellowhouse Machinery Co.; McAlester (OK); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Employer-paid health insurance

Employer-paid dental insurance

Employer-paid vision insurance

Employer-paid life insurance

401K

PTO

Job summary

Yellowhouse Machinery Co. in McAlester, OK is seeking a Service Manager to oversee service operations, optimize processes, and drive profitable service labor while controlling expenses. You will recruit and develop department personnel and ensure exceptional customer satisfaction.

The role reports to the Regional Product Support Manager and includes leading a team, promoting company policy, and delivering service excellence with strong emphasis on teamwork and accountability.

Qualifications

• Basic computer skills to efficiently utilize service and parts support programs.
• Ability to maintain and create accurate and comprehensive service reports on tasks performed during service or repair.
• General knowledge of troubleshooting electrical, hydraulics and power train components.
• Ability to work efficiently in a shop team environment.
• Willingness to participate in company paid training as required.
• Must possess personal hand and pneumatic tools for diagnostic, service and repair work on heavy equipment.
• Must carry out instructions from the Service Manager or Shop Foreman to efficiently service or repair machines.
• Applicant must pass a physical drug screening and possess a driver's license.

Responsibilities

• Develops, communicates, enforces and monitors effective Service Department processes to ensure customer satisfaction.
• Promotes policy adherence with emphasis on a team mentality.
• Promotes customer service across the organization.
• Develops and executes the Service Department marketing plan and monitors progress toward goals.
• Reviews work orders for completeness and accuracy prior to billing.
• Ensures warranty and Product Improvement Program claims are submitted timely for maximum credit.
• Schedules and assigns jobs to Service Department staff according to their skills.
• Provides technical support where applicable.
• Ensures tools, equipment, and vehicles are in good working order.
• Manages recruiting, staffing and employee development for the department.
• Executes other duties as assigned by management.

Skills

Computer skills

Team player

Troubleshooting

Driver's license

Drug test passing

Tools

Hand tools

Diagnostic tools

Electrical tools

Hydraulics tools

Job description

Yellowhouse Machinery Co. in McAlester, OK is seeking a Service Manager to oversee service operations, optimize processes, and drive profitable service labor while controlling expenses. You will recruit and develop department personnel and ensure exceptional customer satisfaction.

The role reports to the Regional Product Support Manager and includes leading a team, promoting company policy, and delivering service excellence with strong emphasis on teamwork and accountability.