Equipment Service Manager – Heavy Machinery

Kirby Smith; Oklahoma City (OK); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Industry pay

Benefits package

401K match

PTO + holidays

Disability

Growth opportunities

Paid training

Family-owned

Health & wellness

Job summary

Kirby-Smith Machinery, Inc. in Oklahoma City is seeking a Product Service Manager to supervise a team of skilled technicians, oversee repair and maintenance of heavy equipment, and ensure efficient shop operations with a focus on safety and timely delivery.

You will assign work orders, quote repairs, monitor progress, manage WIP to cap at 60 hours per tech, track campaigns, and maintain documentation while collaborating with the Service Manager.

Qualifications

• High School diploma or equivalent required.
• Minimum 5 years as technician in related field with supervisory experience.
• Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook) and various web-based applications.
• Excellent verbal and written communication skills.
• Excellent organizational skills to manage a high volume of department paperwork.
• Experience or training in management concepts or willingness to obtain such training.

Responsibilities

• Communicates and supports the Kirby Smith vision and core values of One Mission, One Team, One Plan, One Goal.
• Accepts requests from internal and external customers for repairs to equipment within the scope of responsibility.
• Researches the scope of repair and prepares quotes for customers.
• Opens work orders, assigns the appropriate technician to perform the repairs, and processes WIP within company standards.
• Determines which repairs are warrantable and which are to be billed to the customer.
• Monitors progress of repairs and communicates with customers on the status.
• Monitors work in process to achieve labor goals of a maximum of 60 hours per technician.
• Tracks and schedules factory campaigns and ensures they are completed by set deadlines.
• Monitors and tracks parts returns.
• Completes all paperwork related to the department promptly.
• Oversees safety practices of employees and corrects as needed; actively supports and encourages safety training and compliance with all safety procedures.
• Manages employee performance appraisals in a productive and timely manner.
• Maintains open and continuous communications with the Service Manager on work issues and employee matters.
• Performs other job-related duties as assigned.
• Ensures consistent and reliable on-site attendance.

Skills

Communication skills

Organizational skills

Leadership / Supervisory experience

Management concepts willingness

Education

High School Education or Equivalent

Tools

Microsoft Office

Job description

Kirby-Smith Machinery, Inc. in Oklahoma City is seeking a Product Service Manager to supervise a team of skilled technicians, oversee repair and maintenance of heavy equipment, and ensure efficient shop operations with a focus on safety and timely delivery.

You will assign work orders, quote repairs, monitor progress, manage WIP to cap at 60 hours per tech, track campaigns, and maintain documentation while collaborating with the Service Manager.