Service Manager - Heavy Equipment & Customer Success

G.W. Van Keppel Company; Oklahoma City (OK); On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

Medical, dental, vision, and Rx

Health Savings Account options

401(k) with company match

Company-paid life and AD&D insurance

Supplemental insurance options

Paid time off and company holidays

Employee referral bonus program

Job summary

G.W. Van Keppel Company in Oklahoma City seeks a Service Manager to lead the service department, drive customer satisfaction, and ensure safety, efficiency, and profitability across field and shop operations.

You will mentor staff, manage KPIs, coordinate with branch leadership and customers, and uphold Van Keppel's standards. A strong background in heavy equipment or industrial service and proven leadership are required.

Qualifications

• High school diploma or equivalent.
• Experience in heavy equipment, construction equipment, or industrial service management.
• Demonstrated leadership or supervisory experience in a service environment.
• Strong customer service and relationship management skills.
• Experience managing employee performance and departmental operations.
• Knowledge of business operations, financial accountability, and performance metrics.
• Ability to communicate effectively with employees, customers, and leadership.
• Valid driver's license and acceptable driving record.
• Ability to work in a safety-sensitive environment.

Responsibilities

• Lead, mentor, motivate, and manage service department employees.
• Conduct employee evaluations at least twice annually.
• Maintain high employee morale and promote teamwork and accountability.
• Identify development opportunities and address performance concerns.
• Foster open communication and collaboration among departments.
• Ensure highest levels of customer satisfaction through regular communication and follow-up.
• Serve as final escalation point for service-related concerns.
• Develop and monitor department KPIs with leadership.
• Manage department expenses and approve purchases.
• Protect company financial interests through effective management practices.
• Monitor accounts receivable and ensure timely collection.
• Maintain work-in-progress records and cost jobs within seven days.
• Identify and develop new customer accounts and opportunities.

Skills

Leadership

Customer relationship management

Strategic planning

Financial acumen

Problem solving

Time management

Written communication

Verbal communication

Decision making

Collaboration

Safety awareness

Education

High School diploma

Associate/Bachelor's degree (Preferred)

Job description

G.W. Van Keppel Company in Oklahoma City seeks a Service Manager to lead the service department, drive customer satisfaction, and ensure safety, efficiency, and profitability across field and shop operations.

You will mentor staff, manage KPIs, coordinate with branch leadership and customers, and uphold Van Keppel's standards. A strong background in heavy equipment or industrial service and proven leadership are required.