Service Department Lead – Customer Experience & Safety

Titan Machinery, Inc.; Mandan (ND); On-site; USD 29,000 - 45,000; Full time

Benefits offered by this job

Health insurance

401(k) with company matching on first/

Paid holidays and PTO

Job summary

Titan Machinery in Mandan, ND seeks an Assistant Service Manager to support the Service Management team, uphold dealership standards, and drive department objectives with a focus on professionalism, safety, and efficiency. You will liaise with customers and other departments to ensure high-quality service.

The role emphasizes leadership, customer service, and precise documentation, with a path for growth within a fast-paced dealership environment.

Qualifications

• 1+ years of related experience or equivalent military/education.
• Ability to effectively lead and manage people.
• Ability to work flexible hours as business and/or customer needs require.
• Strong customer service skills.
• Attention to detail, initiative, and ability to work independently.

Responsibilities

• Greet customers, provide repair info, resolve complaints, and ensure follow-up with safety standards.
• Maintain service records, schedule equipment delivery/pickup, and manage supplies and tools.
• Uphold environmental, health, and safety regulations; ensure vehicles meet legal requirements.

Skills

People leadership

Customer service

Attention to detail

Initiative

Flexibility

Job description

Titan Machinery in Mandan, ND seeks an Assistant Service Manager to support the Service Management team, uphold dealership standards, and drive department objectives with a focus on professionalism, safety, and efficiency. You will liaise with customers and other departments to ensure high-quality service.

The role emphasizes leadership, customer service, and precise documentation, with a path for growth within a fast-paced dealership environment.