Service Manager

Titan Machinery, Inc.; Bismarck (ND); On-site; USD 39,000 - 59,000; Full time

Benefits offered by this job

Health and Dental Coverage

HSA with up to $1200 annual

8 Paid Holidays

401(k) with company matching on first?

Pregnancy-Related Leave

Vision Insurance

Short-term disability

Uniforms - 100% Paid by Titan

Safety Equipment Reimbursement

Paid Company Volunteer Hours

Uniforms laundering included

Performance-based incentives

Job summary

Titan Machinery, Inc. is hiring a Service Manager in Bismarck, ND to oversee all service operations, drive financial performance, and deliver superior customer satisfaction. The role requires leadership of the service team, scheduling, and adherence to safety standards.

You will manage workflows, communicate with customers, and ensure accurate documentation while maintaining a strong focus on professionalism and efficiency within a fast-paced dealership environment.

Qualifications

• 2+ years' related experience or related military experience, or related education/training.
• Ability to travel up to 30% of the time and work flexible hours.
• Ability to effectively lead and manage people.

Responsibilities

• Financial and Performance Management: manage department goals and workflow, ensuring targets are met.
• Customer Interaction and Experience: respond to inquiries, estimates, and complaints; optimize service workflow.
• Documentation and Communication: supervise staff, maintain service records and orders.

Skills

People management

Leadership

Flexible hours

Travel up to 30%

Education

Related education or military experience

Job description

life insurance, vision insurance, paid holidays, 401(k)

Posting Location : US-ND-Bismarck

ID : 2026-11025

Location : Bismarck, ND

Category : Dealership-Management

Position Type : Full-Time

Wage Range : $28.25 - $43.75/hr

Overview

Join the Titan Machinery team as a Service Manager where you will manage the store's service operations and ensure top-notch customer satisfaction. In this pivotal role, you'll oversee all aspects of service operations, ensuring that our dealership meets and exceeds industry standards with a focus on professionalism, safety, and efficiency.

Responsibilities

• Financial and Performance Management: U nderstand key financial drivers, ensure the department meets or exceeds goals, market services to maintain a consistent income stream, and effectively manage workflow s , including work schedules, employee schedules, and customer work orders
• Customer Interaction and Experience: Handle all customer inquiries and communications, from repair estimates to resolving complaints, and manage the service department's workflow to meet financial and operational goals
• Documentation and Communication: Supervise and schedule employees, market the service department to ensure a steady workflow, and e nsure all service records, work orders, and documentation are maintained accurately, thoroughly, and in a timely manner
• Safety and Compliance: Uphold environmental, health, and safety regulations , and e nsure all vehicles meet legal requirements

If you're passionate about heavy equipment and thrive in a fast-paced environment where professionalism and precision in mechanical work are valued, Titan Machinery offers the opportunity for growth and development. Join us in maintaining our reputation as a trusted partner in the community and beyond.

Qualifications

Required:

• 2+ years' related experience and/or related military experience, or related education/training (degree, certificate, etc )
• Ability to travel up to 30% of the time and work flexible hours
• Ability to effectively lead and manage people

Titan Machinery provides a generous total compensation package including the following benefits:

• Comprehensive Health and Dental Coverage
• HSA (Health Savings Account) - up to $1200 tax-free each year, contributed to your account by Titan Machinery
• 8 Paid Holidays, Competitive PTO, and Paid Company Volunteer Hours
• 401(k) with company matching on your FIRST DAY of employment
• 100% Paid Pregnancy-Related Leave and Parental Bonding
• Additional Voluntary Benefits such as: Vision Insurance, Life Insurance, Short-term disability and more!
• Additional Leave Benefits such as: Bereavement, Volunteer EMT, and Firefighter
• Safety Equipment Reimbursement
• Uniforms - 100% Paid by Titan - including laundering!
• Performance-based incentives

Learn more about our benefits here: https://www.titanmachinery.com/titan-c are ers/c are ers/benefits

Titan reserves the right to adjust compensation based on factors including but not limited to: scope and geography of the position, qualifications and experience of candidates, and other business and operational conditions. Titan Machinery is an Equal Opportunity / Affoditive Action employer: Women, Minorities, the Disabled and Veterans are encouraged to apply. Titan Machinery is an E-Verify participant. To learn more, please refer to the main Careers page.