Service Manager - Heavy Equipment & Customer Success

All Roads Company; Hopkinton (MA); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k)

Tuition reimbursement

Paid time off

Company holidays

Job summary

Vermeer All Roads - Hopkinton, MA is seeking a Service Manager to lead the service department, optimize workloads for technicians, and drive customer satisfaction. The role focuses on controlling costs, building relationships, and achieving sales and profit objectives in a production-driven environment.

The ideal candidate has at least 2 years in service management, strong customer service skills, and the ability to multi-task and prioritize in a fast-paced shop setting.

Qualifications

• High School Diploma or GED required.
• Valid Driver’s License required.
• At least 2 years of Service Management experience.
• Excellent customer service skills.
• Ability to multi-task, prioritize, and work efficiently.

Responsibilities

• Monitor the entire service department’s performance.
• Mentor Service Writers to ensure exceptional customer service.
• Dispatching service work to technicians.
• Maintain and build customer relationships.
• Collaborate with Service Writers and Technicians to run the department.
• Perform other duties as assigned.

Skills

Service management experience

Customer service excellence

Task prioritization

Team leadership

Workload coordination

Education

High School Diploma or GED

Job description

Vermeer All Roads - Hopkinton, MA is seeking a Service Manager to lead the service department, optimize workloads for technicians, and drive customer satisfaction. The role focuses on controlling costs, building relationships, and achieving sales and profit objectives in a production-driven environment.

The ideal candidate has at least 2 years in service management, strong customer service skills, and the ability to multi-task and prioritize in a fast-paced shop setting.