Service Manager

All Roads Company; Hopkinton (MA); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k)

Tuition reimbursement

Paid time off

Company holidays

Job summary

Vermeer All Roads - Hopkinton, MA is seeking a Service Manager to lead the service department, optimize workloads for technicians, and drive customer satisfaction. The role focuses on controlling costs, building relationships, and achieving sales and profit objectives in a production-driven environment.

The ideal candidate has at least 2 years in service management, strong customer service skills, and the ability to multi-task and prioritize in a fast-paced shop setting.

Qualifications

• High School Diploma or GED required.
• Valid Driver’s License required.
• At least 2 years of Service Management experience.
• Excellent customer service skills.
• Ability to multi-task, prioritize, and work efficiently.

Responsibilities

• Monitor the entire service department’s performance.
• Mentor Service Writers to ensure exceptional customer service.
• Dispatching service work to technicians.
• Maintain and build customer relationships.
• Collaborate with Service Writers and Technicians to run the department.
• Perform other duties as assigned.

Skills

Service management experience

Customer service excellence

Task prioritization

Team leadership

Workload coordination

Education

High School Diploma or GED

Job description

Service Manager

Department: Service

Employment Type: Full Time

Location: Vermeer All Roads - Hopkinton

Description

Vermeer All Roads - Hopkinton, MA - Service Manager

Do you enjoy working in a production driven environment as a strong leader? Are you a great manager of technicians and their workloads? We have the job for you! Vermeer All Roads is searching for a detail oriented leader with heavy equipment or heavy duty experience. This role is responsible for overseeing the service department, controlling costs, creating customer relationships, and setting and obtaining sales and profit objectives. Additionally, they must address the concerns of customers and ensure that all service work is performed efficiently and effectively.

Schedule & Compensation

• Base salary ($65k-$75k) plus monthly commission (OTE $100k range)
• Monday - Friday shop is open 7 am - 5 pm

Benefits

• Great benefits...Medical, dental, vision, disability and life insurance offerings available on the 1st of the month after 30 days of employment
• 401(k) with company contribution
• Tuition Reimbursement
• Paid time off
• Company paid holidays

Responsibilities

1. Monitor the entire service department’s performance
2. Continually observe and mentor the Service Writers to enforce good habits, and to ensure "Exceptional Customer Service" at all times
3. Dispatching service work to technicians
4. Maintain and build customer relationships
5. Successfully work with and through both Service Writers and Technicians within the Service Department.
6. All other duties as assigned.

Required Education and Experience

1. High School Diploma or GED required
2. Valid Driver’s License
3. At least 2 years of Service Management experience
4. Must have excellent customer service skills
5. Ability to multi-task, prioritize, and work efficiently

Work Authorization/Security Clearance

All Roads Company does not provide H1-B sponsorship. No security clearance required for this position.

AAP/EEO Statement

All Roads Company and its subsidiaries are committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. All Roads will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business.