Service Manager — Heavy Construction & Field Operations

Altorfer Inc; Davenport (IA); On-site; USD 75,000 - 105,000; Full time

Job summary

Altorfer Inc in Davenport, IA seeks a Service Manager for the Heavy Construction division. Lead the service department across shop and field operations, ensuring safety, productivity, and top‑tier customer service. Manage personnel, quotes, and work orders while promoting a culture of safety and professional development.

The role requires strong leadership, excellent communication, and the ability to guide a diverse team in a fast-paced environment, with occasional Saturday work as needed.

Qualifications

• Experience in supervisory roles in heavy equipment service.
• Excellent customer communication and service skills.
• Ability to express ideas and influence others positively.
• Willingness to work some Saturdays when needed.
• Ability to lift 75 lbs and perform physical tasks.

Responsibilities

• Provide leadership to ensure safe, efficient and productive operations with high customer satisfaction.
• Demonstrate strong customer communication and motivate a large workforce.
• Assist customers and technicians on repairs; define scope of work.
• Assist with quotes, work orders, and invoicing.
• Oversee technician and supervisory staff performance and annual reviews.
• Promote safety and support professional development.
• Perform other duties as assigned.

Skills

Leadership

Customer service

Communication

Supervisory experience

Written communication

Fast-paced environment

Safety minded

Lift 75 lbs

PC literacy

Education

2-4 year college degree or 10 years Caterpillar Heavy Equipment repair experience

High School Diploma or equivalent

Tools

Microsoft Office (Excel, Word, Outlook)

Job description

Altorfer Inc in Davenport, IA seeks a Service Manager for the Heavy Construction division. Lead the service department across shop and field operations, ensuring safety, productivity, and top‑tier customer service. Manage personnel, quotes, and work orders while promoting a culture of safety and professional development.

The role requires strong leadership, excellent communication, and the ability to guide a diverse team in a fast-paced environment, with occasional Saturday work as needed.