Fleet Administrator, Heavy

Altorfer Inc; Cedar Rapids (IA); On-site; USD 42,000 - 56,000; Full time

Job summary

Altorfer Inc. in Cedar Rapids, IA, is seeking a Sales Support Coordinator to back up sales management and reps with daily requests and equipment requirements. You will become the product expert to assist sales teams and customers, managing orders, shipments, invoicing, and DBSi entries.

The role emphasizes strong organization, negotiation, and customer service skills, with some local travel and a focus on teamwork within a large dealer network.

Qualifications

• Bachelor's degree or equivalent relevant work experience.
• Background in Construction or Agriculture equipment market preferred.
• Military and veterans encouraged to apply.
• Experience with DBSi system or ability to learn the DBSi system.
• Strong organizational and ability to manage a changing workload.
• Strong financial negotiating skills.
• Proven leadership and strong customer service skills.
• Good interpersonal skills and ability to work with others.
• Some local travel will be required.
• Must have a valid driver's license and clean driving record.

Responsibilities

• Coordinate all aspects of a machine sale from order to shipment and invoicing.
• Place all orders for stock inventory, work tools or new business within the heavy or compact product group.
• Report sales activity to Caterpillar through DBSi for product grouping.
• Locate or transfer machinery to fulfill a sale.
• Develop relationships with Caterpillar dealers and suppliers.
• Communicate shipping instructions to the transportation manager to meet customer instructions.
• Set up demonstrations and equipment loaners for sales reps and follow up for adherence to policy.
• Coordinate with Service for PDIs and additional customer work.
• Keep sales reps and management informed of product problems or delivery issues.
• Enter received equipment and reconcile DBSi system within 24 hours of paperwork.
• Provide backup support for other coordinators as needed.
• Provide timely reporting and flag noncompliance to Sales/Operations Manager.

Skills

Strong organizational skills

Financial negotiating skills

Leadership

Customer service

Interpersonal skills

Occasional local travel

Education

Bachelor's degree or equivalent

Tools

DBSi system

Job description

• Req No: 2026-5751
• Category: Administrative/Clerical
• Location: US-IA-Cedar Rapids
• Type: Regular Full-Time
• Union or Non-Union: Non-Union
• Division: Heavy
• Company: Altorfer Inc

Working Hours/Days

8:00am - 5:00pm Monday - Friday

Overview

The purpose of this position is to support sales management, sales representatives and customers, with daily requests and to be a resource for their specific equipment requirements. It is essential to become an expert on the product so you are capable of providing the expertise needed to assist Altorfer sales representatives and their needs.

Basic Duties

• Responsible for coordinating all aspects of a machine sale, from machine and attachment/work tool ordering to shipment and invoicing the customer.
• Responsible for placing all orders whether stock inventory, work tools or newly acquired business. These orders will fall in line within the heavy or compact product group and may also include ancillary (non-Cat) product lines.
• Reports all sales activity to Caterpillar through DBSi for their specific product grouping.
• Responsible for locating and/or transferring machinery to and from other Cat dealers to fulfill a sale.
• Develop good working relationships with Caterpillar dealers, Caterpillar personnel, and outside suppliers
• Effectively communicate shipping instructions/information to the Central Transportation Manager (or designated freight hauler) to ensure that the Customer specific instructions are achieved.
• Set up demonstrations and equipment loaners for sales representatives, as well as follow up with the sales reps to ensure adherence to policy.
• Initiate requests to the Service Department for PDI's, along with additional work needed per customer specifications.
• Keep sales representatives and sales management team aware of product problems, delivery issues, etc.
• Responsible for entering received equipment, relieving sold, rented, and demo/loaned machines out of the system within 24 hours of receiving appropriate paperwork.
• Inventory and DBSi system reconciliation
• Processes all new, used and rental sales invoices to customers.
• Provide backup support for all coordinators to ensure successful execution of job functions during absence of coordinator.
• Keep sales representatives informed as to status of sold machines.
• Provide all necessary reporting on a timely basis. This will include initial review so that any noncompliance or issues are effectively communicated to the Sales and Operations Manager.

Qualifications

• Bachelor's degree or equivalent relevant work experience.
• Previous background in Construction or Agriculture equipment market preferred.
• Military and veterans encouraged to apply
• Previous experience working with DBSi system or able to learn the DBSi system is needed to perform this job effectively.
• Strong organization skills and ability to manage a constantly changing workload.
• Strong financial negotiating skills needed.
• Proven leadership and strong customer service skills.
• Good interpersonal skills and an ability to work with others.
• Some local travel will be required
• Must have a valid driver's license a nd clean driving record. This includes no more than 2 minor violations within the past 3 years and no major violations within the past 5 years (Motor Vehicle Report will be performed on final candidate).

Physical Requirements/Working Conditions

This position will primarily work in an office environment. May sit at a desk for a period of time to answer phone calls or use a keyboard to complete documents and communicate through email. Some local travel will be required. Must be able to walk, bend, lift up to 20 lbs. and wear appropriate safety equipment (IE- Safety glasses or side shields) when needed. The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why Work for Altorfer?

At Altorfer, our iron is just the beginning. Our people make our company successful, and we would not be who we are without them. As a third generation, family-owned company created in 1957, we bring our values into how we do business. Everyone from technicians, sales representatives, administrative professionals, or somewhere in between is part of the "A-Team" and is critical to our success. Here at Altorfer, we have over 35 locations and 1300 employees with long tenure for you to learn from. We have a collaborative, family valued culture, with a great reputation in the industry. A company that offers competitive pay, excellent benefits, and a remarkable team of people to work with.